Manager, Facility Services

Job not on LinkedIn

🕒 October 23

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Equity on 2020-03

Healthcare • Manufacturing • Logistics

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Lead the day-to-day operations of the Facility Services team, ensuring KPIs, goals, and service levels are achieved • Implement daily management practices to support and scale end-to-end work order management processes within ServiceChannel • Drive operational efficiency through standardized processes, resource management, and continuous improvement • Manage organizational complexity and competing priorities • Champion exceptional customer experience while balancing operational objectives and business needs • Support revenue growth through high-quality, proactive service • Identify and resolve operational challenges affecting customer satisfaction or service delivery • Maintain understanding of customer accounts, business risks, and mitigation strategies • Lead, coach, and develop Facility Services team members and leaders • Establish professional development plans and deliver performance feedback through audits, coaching, and reviews • Ensure training on systems, products, business processes, and best practices • Partner with Sales, Operations, Client Success, and other internal stakeholders • Communicate process, procedure, and priority changes for adoption and execution • Support special projects and strategic initiatives, including knowledge management, integrations, and process optimization • Guide Facility Coordinators in developing and maintaining Joint Account Plans • Foster customer and internal partner relationships, monitor account health, and address operational risks

🎯 Requirements

• Bachelor's degree or equivalent professional experience; MBA preferred • Minimum 5 years of customer service, operational leadership, or facilities management experience • Minimum 3 years of management experience leading customer-facing teams, including coaching leaders and managing escalated customer issues • Experience working within a high-growth, customer-centric environment • Proven ability to improve operational performance, customer satisfaction, and team engagement • Experience within an Enterprise SaaS organization preferred • Knowledge of facilities management, work order management, maintenance operations, or contractor services preferred • Experience supporting multi-site or geographically distributed teams preferred • Strategic and operational leadership • Customer-focused decision making • Process improvement and continuous improvement methodologies • Team development and employee engagement • Strong problem-solving and analytical skills • Excellent verbal, written, and presentation communication skills • Ability to influence stakeholders across all organizational levels • Adaptability and effectiveness in dynamic environments • Strong ownership mentality with a results-driven approach • Ability to support a 24/7/365 operational environment as business needs require • Comfortable managing multiple projects, priorities, and deadlines simultaneously

🏖️ Benefits

• Medical, dental, vision, life and LTD insurance • HSA • 401(k) retirement plan • Equal opportunity employer • Reasonable accommodations for applicants with disabilities

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