Medical Contact Center Associate II

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November 25

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Fortrea

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Biotechnology • Pharmaceuticals • Healthcare Insurance

Fortrea is a global clinical research organization (CRO) specializing in providing comprehensive clinical development services to biopharma and MedTech companies. With over 30 years of experience, Fortrea offers a range of services including clinical pharmacology, phase I-IV study management, regulatory strategy, market access, and more. They focus on advancing healthcare innovation by integrating data and scientific expertise to deliver tailored solutions that enable faster decision-making and improve patient outcomes, especially in the realm of cell and gene therapy programs, as well as various therapeutic areas like oncology, cardiovascular, and infectious diseases.

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

📋 Description

• Respond to medical information queries/product quality complaints/general queries • Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up • Create and revise training materials based on procedural, system, and regulation updates • Assume responsibility for quality of data processed

🎯 Requirements

• French speaking and writing • Bachelor’s or Masters in Pharmacy or Life Science or Medical Science or related area + 2 to 3 years of safety experience • BS/BA + 2 to 3 years of safety experience • MA/MS/PharmD + 1 to 2 years of safety experience • Associate degree + 4-5 years relevant experience (or 2+ years safety experience) • Non degree + 5-6 years relevant experience (or 2+ years safety experience) • Relevant experience includes experience in the pharmaceutical, biotechnology, or CRO industry, partly in related areas

🏖️ Benefits

• Flexible work arrangements • Professional development