Call Center Agent

23 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $20 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Foundation for California Community Colleges

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Education • Non-profit • Social Impact

Foundation for California Community Colleges is a nonprofit organization that partners with the California Community Colleges system to promote equitable outcomes and economic mobility for Californians. With over 25 years of service, the foundation operates innovative programs focusing on student success, workforce development, equity, community impact, climate action, and system support. It aims to enhance opportunities for nearly 2 million students across California's community colleges, advocating for resources, benefits, and opportunities that empower individuals and create lasting positive impacts. As a hub for collaboration, it works to develop a diverse, well-prepared workforce and foster sustainable, equitable communities.

201 - 500 employees

Founded 1998

📚 Education

🤝 Non-profit

🌍 Social Impact

📋 Description

• The Foundation for California Community Colleges provides by appointment only, test-only facilities throughout California. • The Referee sites inspect and test vehicles and determine if the vehicle should be given a smog certificate. • The Call Center Agent interfaces with the public to execute the activities of the Foundation call center and performs related work as required. • Provides information to the public on services available through a variety of Air Quality Programs. • Triages inbound calls and schedules consumer appointments or otherwise serves consumers based on assessment of consumer’s needs. • Verifies and enters data into web-scheduler database. • Places outbound calls to remind consumers of their scheduled appointments.

🎯 Requirements

• Ability to receive, screen, and schedule consumer appointments over the telephone. • Ability to utilize screening methods to obtain information from consumers to assess eligibility for the appropriate program. • Ability to exercise good judgment and effectiveness in working with a high-performing, mostly technical team. • High proficiency with database-related software applications and other office equipment required. • Ability to learn quickly and willing to ask for help. • Knowledge of the operating structure of various air quality programs. • Knowledge of current principles and practices of customer service required.

🏖️ Benefits

• Competitive compensation • Generous PTO • Holidays • Medical, dental, and vision plans • Flexible Spending Accounts • Health Savings Accounts (HSA) • Employee Assistance Program (EAP) • Wellness offerings • CalPERS retirement program • Optional 403(b) and 457 Retirement plans • Tuition reimbursement • Public Service Loan Forgiveness certified employer