Customer Success Manager, Payroll – Emerging Accounts

🕒 August 5

🌵 Arizona, California, +28 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Fourth

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏨 Hospitality

💼 Consulting

📦 Logistics

💰 Series unknown on 2015-07

Hospitality • Consulting • Logistics

Fourth is a global software-as-a-service (SaaS) company providing end-to-end restaurant and hospitality management solutions. Its product suite includes workforce management with predictive scheduling and labor optimization, demand forecasting, inventory and recipe management, procurement, HR, benefits and payroll, and real-time data & insights. With around 25 years of experience, multiple global offices, and hundreds of employees, Fourth focuses on helping hospitality operators reduce costs, improve compliance, and make data-driven decisions.

📋 Description

• Own an assigned portfolio of approximately 75–125 large and medium-sized Payroll and PEO accounts across onboarding through renewal • Define and track payroll-specific value moments, including the first clean payroll run, accurate tax setup, on-time filing, and compliant benefits enrollment • Partner with Payroll Operations, Tax, and Benefits teams to monitor onboarding and adoption milestones • Monitor payroll accuracy and filing timeliness as leading churn indicators • Triage Payroll, PEO, Tax, and Benefits issues and immediately escalate compliance-critical items under the 24-hour SLA • Identify and flag expansion opportunities and renewal risk for commercial follow-through • Flag at-risk PEO accounts with elevated urgency • Identify trends in payroll/PEO customer challenges and suggest process, documentation, and automation improvements • Use AI-enabled adoption and health-scoring tools to surface risk and expansion signals • Maintain accurate records in Salesforce, Zendesk, and NetSuite as needed • Collaborate cross-functionally with Payroll Operations, Tax, Benefits, Support, and Sales • Operate independently with minimal day-to-day supervision

🎯 Requirements

• 1–3+ years of customer success or account management experience specifically with payroll, PEO, or HCM accounts • Working understanding of Payroll and/or PEO fundamentals, including wage/hour basics, tax filing cadence, and benefits administration • Ability to distinguish Payroll, PEO, Tax, and Benefits issues correctly when triaging • Experience supporting large or medium-sized, higher-complexity accounts rather than a pure high-volume SMB motion • Ability to operate under compliance-critical escalation protocols and identify matters requiring Compliance/Legal sign-off • Proficiency in Salesforce • Familiarity with Zendesk and NetSuite is a plus • Comfort using AI-enabled customer-success/adoption tooling, health scoring, and workflow automation • Exceptional written and verbal communication skills • Ability to explain payroll and compliance topics clearly to non-technical customer stakeholders • Data-driven ability to interpret payroll accuracy and filing-timeliness metrics • Ability to work remotely from one of the listed eligible U.S. states

🏖️ Benefits

• Unlimited PTO • Medical, Dental, Vision Insurance • 401k Match • Parental Leave • Laptop and equipment