Fragomen
5001 - 10000 employees
Founded 1951
⚖️ Legal
💼 Consulting
📋 Compliance
Legal • Consulting • Compliance
Fragomen is a global firm of immigration attorneys, solicitors, and consultants that provides immigration and mobility services to employers and individuals worldwide. The firm publishes research and insights (including worldwide immigration trends reports and regional overviews), issues immigration alerts, hosts events and webinars, and operates a Center for Strategy and Applied Insights to develop policy and compliance guidance. Fragomen also engages in technology and strategic partnerships (for example, a joint venture on digital identity solutions) to support immigration compliance, workforce mobility, and related advisory services.
Help Desk Manager
🕒 June 27
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Fragomen
5001 - 10000 employees
Founded 1951
⚖️ Legal
💼 Consulting
📋 Compliance
Legal • Consulting • Compliance
Fragomen is a global firm of immigration attorneys, solicitors, and consultants that provides immigration and mobility services to employers and individuals worldwide. The firm publishes research and insights (including worldwide immigration trends reports and regional overviews), issues immigration alerts, hosts events and webinars, and operates a Center for Strategy and Applied Insights to develop policy and compliance guidance. Fragomen also engages in technology and strategic partnerships (for example, a joint venture on digital identity solutions) to support immigration compliance, workforce mobility, and related advisory services.
📋 Description
• Act as a supervisor to the Help Desk/Managed Services team • Ensure new employees are properly trained and directly or indirectly supervise staff • Collaborate with the WorkRight US I-9 leadership team • Demonstrate excellence in managing escalated complex I-9 cases • Serve as a liaison between the Fragomen Help Desk team and the client • Proactively address client escalations and lead high touch calls
🎯 Requirements
• Bachelor’s degree preferred • At least 7 years of experience within the I-9 space • Supervisory or managerial experience • Possess strong knowledge of I-9 procedural requirements and client processes • Experience using various computer systems, including Microsoft suite, ServiceNow, etc. • Excellent written and verbal communication skills
🏖️ Benefits
• Training and development opportunities • Flexible working arrangements • Health and wellness programs
Apply NowSimilar Jobs
🕒 June 26
Distinguished Enterprise Architect designing Salesforce Agentforce and Data Cloud architectures for strategic customers. Shaping enterprise AI strategy, governance, and transformation across complex ecosystems.
🇺🇸 United States – Remote
💵 $236.8k - $316.8k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💻 IT Support
🦅 H1B Visa Sponsor
🕒 June 25
Enterprise Architect at Zip developing playbooks and reference architectures while closing strategic deals with leading brands. Collaborate with senior technical executives to ensure platform alignment with business needs.
🇺🇸 United States – Remote
💵 $233k - $336k / year
⏰ Full Time
🟠 Senior
🔴 Lead
💻 IT Support
🦅 H1B Visa Sponsor
🕒 June 25
Enterprise Architect driving technology strategy and design for business objectives at C1. Collaborating with clients and teams to enhance communication and data tech solutions.
🇺🇸 United States – Remote
💵 $125k - $200k / year
💰 $1M Venture Round on 2009-08
⏰ Full Time
🟡 Mid-level
🟠 Senior
💻 IT Support
🕒 June 18
Product Manager for IT Cooling Systems at Rittal LLC, a global manufacturer of industrial and IT enclosures. Involved in market research, product development, and guiding sales teams.
🕒 June 11
Enterprise Architect at Brillio leading cloud migration and application modernization initiatives for Fortune 1000 companies. Collaborating with executives and engineering teams to drive digital transformation strategies.
🇺🇸 United States – Remote
💵 $180k - $190k / year
💰 Private Equity Round on 2019-01
⏰ Full Time
🟠 Senior
🔴 Lead
💻 IT Support
🦅 H1B Visa Sponsor
