Fragomen
5001 - 10000 employees
Founded 1951
⚖️ Legal
💼 Consulting
📋 Compliance
Legal • Consulting • Compliance
Fragomen is a global firm of immigration attorneys, solicitors, and consultants that provides immigration and mobility services to employers and individuals worldwide. The firm publishes research and insights (including worldwide immigration trends reports and regional overviews), issues immigration alerts, hosts events and webinars, and operates a Center for Strategy and Applied Insights to develop policy and compliance guidance. Fragomen also engages in technology and strategic partnerships (for example, a joint venture on digital identity solutions) to support immigration compliance, workforce mobility, and related advisory services.
Help Desk Manager
🕒 June 27
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Fragomen
5001 - 10000 employees
Founded 1951
⚖️ Legal
💼 Consulting
📋 Compliance
Legal • Consulting • Compliance
Fragomen is a global firm of immigration attorneys, solicitors, and consultants that provides immigration and mobility services to employers and individuals worldwide. The firm publishes research and insights (including worldwide immigration trends reports and regional overviews), issues immigration alerts, hosts events and webinars, and operates a Center for Strategy and Applied Insights to develop policy and compliance guidance. Fragomen also engages in technology and strategic partnerships (for example, a joint venture on digital identity solutions) to support immigration compliance, workforce mobility, and related advisory services.
📋 Description
• Act as a supervisor to the Help Desk/Managed Services team • Ensure new employees are properly trained and directly or indirectly supervise staff • Collaborate with the WorkRight US I-9 leadership team • Demonstrate excellence in managing escalated complex I-9 cases • Serve as a liaison between the Fragomen Help Desk team and the client • Proactively address client escalations and lead high touch calls
🎯 Requirements
• Bachelor’s degree preferred • At least 7 years of experience within the I-9 space • Supervisory or managerial experience • Possess strong knowledge of I-9 procedural requirements and client processes • Experience using various computer systems, including Microsoft suite, ServiceNow, etc. • Excellent written and verbal communication skills
🏖️ Benefits
• Training and development opportunities • Flexible working arrangements • Health and wellness programs
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