Customer Success Support

Job not on LinkedIn

🕒 February 10

🏢🏡 London – Hybrid

⏰ Full Time

🟢 Junior

🏆 Customer Success

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FreedomPay

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 Private Equity Round on 2018-10

The FreedomPay Commerce Platform is the best way for merchants to simplify complex payment environments. Validated by the PCI Security Standards Council for Point-to-Point Encryption (P2PE) along with EMV, Tokenization, Contactless and DCC capabilities, global leaders in retail, hospitality, gaming, education, healthcare and financial services trust FreedomPay to deliver unmatched security and advanced value added services.

📋 Description

• Assess and evaluate client needs through daily calls and email correspondence. • Ensure client satisfaction through follow-up, responsiveness, and clear communication via Zendesk. • Manage client expectations across all aspects of the relationship and overall customer lifecycle. • Distinguish between production support items and development or enhancement requests; coordinate with internal teams to resolve accordingly. • Manage multiple clients, projects, and priorities simultaneously. • Communicate effectively and assertively in both individual and group settings. • Collaborate cross-functionally with teams including Executive Leadership, IT, Sales, Marketing, Operations, and Finance. • Maintain up-to-date product knowledge and support new client implementations. • Understand and clearly explain technical concepts and solutions to clients. • Contribute to a collaborative, entrepreneurial team environment and work independently when needed.

🎯 Requirements

• 1–3+ years of experience in a customer success, client services, or technical support role. • Bachelor’s degree in Business, Communications, Information Systems, or a related field. • Strong communication, troubleshooting, and problem-solving skills. • Excellent time management and organizational abilities with a sharp attention to detail. • Proficiency or familiarity with customer service software (Zendesk preferred). • Proven ability to multitask, prioritize, and meet deadlines in a dynamic environment. • Self-starter with strong interpersonal and presentation skills and a genuine interest in professional growth.

🏖️ Benefits

• medical, prescription, dental and vision coverage • Life Insurance • Retirement Plans with company match • commission sharing plan • flexible hybrid working environment • great parental and other leave programs