Manager, Strategy & Operations – Telehealth

Job not on LinkedIn

🔥 6 hours ago

🇺🇸 United States – Remote

💵 $115k - $160k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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📋 Description

• Build and run the operational foundation for Patiently™, a multi-condition telehealth business • Own day-to-day coordination and performance across clinical and provider workflows, pharmacy and fulfillment partners, customer support, and platform partners • Manage operating relationships with clinical, provider, telehealth-platform, pharmacy, and fulfillment partners • Ensure patients move smoothly from intake through provider review, treatment, and ongoing care • Identify workflow breakdowns and lead cross-functional root-cause resolution • Build contingency plans for capacity constraints, shortages, and partner disruptions • Clarify responsibilities and handoffs across providers, pharmacies, customer support, and technology partners • Lead launch readiness planning, including workflows, escalation paths, reporting, and contingency plans • Partner with customer support to remove operational constraints and improve patient experience • Coordinate resolution of complex clinical, pharmacy, payment, and partner cases • Use operational metrics to drive business performance • Develop SOPs, playbooks, controls, and repeatable operating cadences to support scale • Collaborate cross-functionally with Marketing, Product, Analytics, CS, Finance, and Operations

🎯 Requirements

• Minimum of 5+ years of experience in healthcare operations, telehealth, or a similarly complex regulated environment • Experience managing external partners against defined service levels and business outcomes • Strong understanding of operational workflows with the ability to diagnose problems across multiple organizations and systems • Demonstrated success building processes, reporting and operating cadences in a growing and evolving business • Strong analytical judgment: use data to identify risks, priorities, and performance • Ownership mindset with hands-on operating style: investigate individual issues while building scalable solutions • Comfortable with ambiguity: able to make progress before every process or ownership boundary is fully defined • Preferred: experience in a multi-condition telehealth or digital-health business • Preferred: direct experience with provider networks, pharmacy partners or prescription fulfillment • Preferred: experience supporting employer, benefits or B2B healthcare programs • Preferred: experience transitioning from outsourced operations to internally managed capabilities • Preferred: familiarity with healthcare compliance, patient privacy and regulatory environments • Manager level: minimum of 5 years of experience in healthcare operations, telehealth, provider operations, or pharmacy operations • Senior Manager level: 5–8+ years of experience in digital health operations, including end-to-end management of multi-stakeholders, platforms and complex regulated environments • Senior Manager level: experience establishing operational processes from scratch with minimal guidance • Senior Manager level: track record reporting to cross-functional stakeholders/leadership on operational performance

🏖️ Benefits

• Discretionary Annual Bonus Eligibility: Up to 15% • Medical, Dental, Vision, and 401K with a company match • Dependent Care, FSA & HSA accounts • Paid Parental & Bonding Leave • Flexible PTO & office closure on all major holidays • Monthly wellness & internet reimbursements • Professional development including certification support & leadership coaching • Mental Health resources • 100% remote within the United States • Must be able to work EST hours

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