Senior ServiceNow Technical Consultant

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November 15

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Fujitsu Network Communications

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Cybersecurity • Enterprise • Telecommunications

Fujitsu Network Communications is a leading provider of networking solutions, digital transformation services, and IT infrastructure solutions globally. The company focuses on promoting sustainability and improving supply chains through innovative digital transformations. Fujitsu also collaborates with strategic partners such as AWS to deliver customer-centric solutions across various industries. Their initiatives are designed to address business challenges, societal issues, and the evolving needs of the digital age. Fujitsu is committed to making the world more sustainable by building trust in society through technological innovation.

1001 - 5000 employees

Founded 1997

🔒 Cybersecurity

🏢 Enterprise

📡 Telecommunications

📋 Description

• We are seeking a highly skilled and experienced ServiceNow Technical Consultant with a minimum of 5 years of hands-on experience, specifically within the IT Operations Management (ITOM) module. • The successful candidate will be responsible for designing, implementing, configuring, and supporting ServiceNow ITOM solutions for our clients, ensuring these solutions align with business objectives and best practices. • Develop and customize ServiceNow applications, focusing on IT Asset Management, • Lead the technical design, implementation, and configuration of ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Operational Intelligence, and Cloud Management. • Conduct workshops and gather requirements from clients to understand their IT operations challenges and translate them into actionable ServiceNow solutions. • Develop and maintain technical documentation, including design specifications, architecture diagrams, and test plans. • Perform system integrations between ServiceNow and other enterprise systems using various integration methods (e.g., REST, SOAP, JDBC, Mid Server). • Develop custom applications, workflows, and integrations within the ServiceNow platform using JavaScript, Glide Record, UI Policies, Business Rules, Script Includes, and other platform capabilities. • Provide expert guidance on ServiceNow ITOM best practices, architectural considerations, and solution scalability. • Collaborate with project managers, business analysts, and other technical consultants to ensure successful project delivery. • Perform unit, integration, and user acceptance testing to ensure the quality and functionality of implemented solutions. • Troubleshoot and resolve complex technical issues related to ServiceNow ITOM implementations. • Train clients and internal teams on ServiceNow ITOM functionalities and administration. • Stay up-to-date with the latest ServiceNow features, releases, and industry trends, particularly within the ITOM space.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field. • Minimum of 5 years of direct, hands-on experience implementing and supporting ServiceNow solutions. • Must have extensive experience with ServiceNow ITOM modules, including: • Discovery (Pattern development, troubleshooting, credential management) • Service Mapping (Top-down and bottom-up mapping, troubleshooting) • Event Management (Event sources, alert rules, correlation, PagerDuty/scheduling integrations) • Operational Intelligence (or Health Log Analytics) • Cloud Management (Discovery and orchestration for AWS, Azure, GCP) • Proven expertise in JavaScript, Glide Record, HTML, CSS, and other scripting languages relevant to ServiceNow development. • Experience with various integration technologies (REST, SOAP, JSON, XML). • Strong understanding of ITIL processes, particularly Incident, Problem, Change, and Configuration Management, and how ITOM integrates with these processes.

🏖️ Benefits

• The opportunity to design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers • Unrivalled investment and training in you and your career • Stimulating environment offering ongoing learning opportunities • Culture of innovation and inspiration • Competitive salary and generous benefits • A very flexible and creative environment for everyone