ServiceNow Solution Architect

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November 15

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Fujitsu Network Communications

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Cybersecurity • Enterprise • Telecommunications

Fujitsu Network Communications is a leading provider of networking solutions, digital transformation services, and IT infrastructure solutions globally. The company focuses on promoting sustainability and improving supply chains through innovative digital transformations. Fujitsu also collaborates with strategic partners such as AWS to deliver customer-centric solutions across various industries. Their initiatives are designed to address business challenges, societal issues, and the evolving needs of the digital age. Fujitsu is committed to making the world more sustainable by building trust in society through technological innovation.

1001 - 5000 employees

Founded 1997

🔒 Cybersecurity

🏢 Enterprise

📡 Telecommunications

📋 Description

• Define and evolve the comprehensive ServiceNow platform architecture, with a particular focus on ITOM, ensuring alignment with organizational strategies, industry best practices, and ServiceNow's product roadmap. • Develop long-term architectural roadmaps for ServiceNow ITOM deployments, considering scalability, performance, security, and maintainability. • Lead discovery workshops and strategic planning sessions with key business and IT stakeholders to understand requirements, challenges, and opportunities. • Translate complex business requirements into elegant, scalable, and sustainable ServiceNow ITOM solution designs and technical specifications. • Serve as the lead architect for major ServiceNow ITOM implementations, overseeing the end-to-end design, development, and deployment lifecycle. • Provide expert guidance and technical leadership to development and implementation teams, ensuring adherence to architectural standards, coding best practices, and quality assurance. • Design and oversee complex integrations between ServiceNow ITOM and other enterprise systems (CMDB, monitoring tools, ITSM, HR, ERP, cloud providers etc.). • Maintain deep, up-to-date knowledge of the ServiceNow platform, particularly the full ITOM suite (Discovery, Service Mapping, Event Management, Health Log Analytics, Cloud Management, Hardware Asset Management, Software Asset Management integrations with ITOM) and related technologies. • Establish and enforce architectural governance, design patterns, and standards across all ServiceNow ITOM implementations. • Conduct technical reviews, health checks, and performance optimizations of existing ServiceNow ITOM instances and ongoing projects. • Evaluate new ServiceNow features, releases, and third-party tools to recommend adoption based on strategic value and architectural fit. • Act as a trusted technical advisor to senior management, clients, and project teams, articulating complex technical solutions and trade-offs in a clear and concise manner. • Lead technical discussions, present architectural designs, and provide compelling justifications for proposed solutions to both technical and non-technical audiences. • Mentor and guide junior architects, technical consultants, and developers.

🎯 Requirements

• Bachelor’s degree in computer science, Business Administration, or a related field. • Minimum of 7+ years of progressive experience in technical roles within the ServiceNow ecosystem, with at least 5 years specifically as a Solution Architect or Lead Architect. • Deep and extensive hands-on architectural experience with ServiceNow ITOM modules, including but not limited to: • Discovery: Advanced pattern development, credential management, troubleshooting, MID Server architecture, horizontal and top-down discovery strategies. • Service Mapping: Complex application service definition, troubleshooting, impact analysis. • Event Management: Event source integration, alert correlation rules, actionable alerts, integrations with monitoring tools. • Health Log Analytics (formerly Operational Intelligence): Log ingestion, anomaly detection, predictive analytics. • Cloud Management: Orchestration, resource provisioning, governance for major cloud providers (AWS, Azure, GCP). • Expert-level proficiency in the ServiceNow platform principles: CMDB architecture (CISM), data model, platform security, integration capabilities (REST API, SOAP, JDBC, Orchestration), workflow engine, scoped applications, and performance tuning.

🏖️ Benefits

• The opportunity to architect, design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers • Unrivalled investment and training in you and your career • Stimulating environment offering ongoing learning opportunities • Culture of innovation and inspiration • Competitive salary and generous benefits • A very flexible and creative environment for everyone