Customer Collections Specialist

Job not on LinkedIn

November 19

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

💵 $18 - $22 / hour

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

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Fullbay

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SaaS • Enterprise • Transport

Fullbay is a comprehensive software solution designed specifically for diesel repair shops and other heavy-duty repair operations. The company offers a range of tools to streamline various aspects of shop management, including estimates and invoices, service order workflow, inventory management, and customer communication. Fullbay integrates with accounting systems for seamless bookkeeping and supports two-way texting between customers and shops. It also provides specialized repair software for fleet maintenance, mobile operations, and specific industries such as agricultural and emergency vehicles. With features like reporting, MOTOR integration for repairs, and secure cloud-based data, Fullbay aims to maximize shop efficiency and enhance profitability while contributing to safer roads.

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🚗 Transport

💰 Venture Round on 2019-05

📋 Description

• Communicate with customers to address billing issues, update payment methods, and resolve delinquent accounts. • Execute established collections processes in accordance with company policies and customer service standards. • Maintain detailed records of customer communications, payment arrangements, and account statuses in the CRM and billing systems. • Escalate complex or high-risk cases to the Customer Collections Lead for review and resolution recommendations. • Contribute to the continuous improvement of collections processes by identifying opportunities and suggesting enhancements to workflows or policies. • Provide empathetic, professional communication that balances customer needs with company policies. • Partner with the Lead and cross-functional teams (Finance, Customer Support, Product) to ensure accurate billing and account resolution. • Participate in training and development opportunities to stay informed on best practices in collections and customer support. • Provide feedback to the product and engineering teams on system improvements to enhance the billing and collections process. • Adhere to all confidentiality, compliance, and data security regulations. • Perform other duties as assigned.

🎯 Requirements

• 1+ years of experience in customer support, collections, or a related field, preferably in a SaaS or subscription-based environment. • High school diploma required; Bachelor’s degree in Business Administration or a related field preferred. • Proficient in CRM and SaaS billing platforms. • Strong interpersonal and communication skills with the ability to handle sensitive situations professionally. • Demonstrated ability to manage time effectively and work independently in a fast-paced environment. • Excellent problem-solving and critical-thinking abilities. • High attention to detail and strong organizational skills. • Collaborative mindset with the ability to work closely with cross-functional teams. • Commitment to maintaining confidentiality and compliance standards.