IT Support Specialist, Entry-level, Training Provided

2 days ago

Apply Now

Receive Emails with Similar Jobs

Fundraise Up

WebsiteLinkedInAll Job Openings

Charity • Fintech • SaaS

Fundraise Up is a digital platform that revolutionizes the way nonprofits conduct online fundraising. It offers a suite of tools designed to enhance donor engagement and boost conversion rates, including optimized campaign pages, a checkout system, and pre-built UI components. Fundraise Up supports global fundraising with multi-language capabilities and provides comprehensive security features to protect both donor data and the fundraising process. It integrates seamlessly with various platforms and uses artificial intelligence to personalize the donation experience. Its mission is to maximize donations for causes worldwide through innovative technology and strategic partnerships with nonprofits.

51 - 200 employees

🤲 Charity

💳 Fintech

☁️ SaaS

📋 Description

• Help colleagues with basic app issues, simple macOS questions, login problems, and general “how do I…?” requests (we’ll teach you everything you need). • Coordinate with People Ops, DevOps, and Finance; escalate more complex questions with clear context. • Convert solved cases into short articles and checklists in Notion. Keep our internal guides tidy and easy to use. • Help track laptops and accessories as they’re assigned, moved, or returned. • Prepare laptops, set up initial accounts, apps, profiles, bookmarks, and update asset records. • Follow a clear checklist to disable access, update routing, and prepare devices for return. • Apply simple rules around access levels and documentation (we’ll guide you on every step).

🎯 Requirements

• Language: Native Russian + strong written/spoken English. • Confident everyday Mac user (or fast learner). • You follow steps accurately, respect security rules, and keep things organized. • Communication: Friendly, patient, service-oriented, and clear in writing. • Growth attitude: You enjoy learning, improving processes, and taking ownership. • If you already have 1–3 years of IT/help desk experience — great. If not — we’ll help you build those skills.

🏖️ Benefits

• 31 days off. • Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. • English learning courses (50% reimbursement, up to $1,000 annually). • Relevant professional education (50% reimbursement, up to $1,500 annually). • Gym or swimming pool (50% reimbursement, up to $500 annually). • Coworking (up to $250 monthly). • Remote working.