Customer Operations Engineer, Level 3

🕒 August 26

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fusion Connect

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📡 Telecommunications

🏢 Enterprise

Telecommunications • Technology • Enterprise

Fusion Connect is a leading provider of managed communication services, specializing in solutions that enhance connectivity and collaboration for businesses. The company offers a wide range of services, including managed networks, SD-WAN, broadband and dedicated internet access, and unified communications & collaboration platforms like VoIP and UCaaS. Fusion Connect also provides Microsoft Teams calling services, SIP trunks, and solutions for replacing legacy phone systems. With a commitment to customer satisfaction and service reliability, Fusion Connect has been helping businesses modernize their communication infrastructure for over two decades. The company emphasizes leveraging Microsoft 365 to help clients maximize their technology investments.

📋 Description

• Provide expert real-time inbound/outbound support to Field Engineers, Customers, Partners, Third-Party Vendors, and internal Fusion organizations for the installation, support, and certification of Fusion’s products and services • Collaborate with Project Managers/Implementation Coordinators and Support Leadership to install and support SDWAN services and equipment, including Meraki, Velo, Fortigate, EdgeMarc, Adtran, Cisco, Polycom, and BroadSoft • Independently test hardware/software for new and existing products, including processes, documentation, training, full product certification, user acceptance testing, and API testing/troubleshooting • Create process documentation, training, and engineering handoff documents supporting ongoing learning and troubleshooting • Work closely with Customers, Product, Sales, and Engineering to solve technical challenges • Engineer and implement intricate on-premises and cloud-based designs • Resolve complex issues at a Tier 3 level and support lower-tier support groups • Certify, design, implement, and manage reliable, scalable, and secure product solutions

🎯 Requirements

• Strong analytical thinking and problem-solving skills • Strong teamwork and communication skills • Ability to work under pressure, and to make calculated decisions • Ability to manage multiple tasks/priorities and act quickly in a fast-paced environment • Ability to develop and document detailed lab test plans and reports • Knowledge of IP related protocols such as OSPF, BGP, and MPLS (MP-BGP/RSVP/LDP) • Knowledge with Microsoft Teams and Cisco Webex, with integration with VoIP CPE’s • Trustworthy work ethic and ability to work independently • Virtual Cloud Infrastructure experience such as VMWare Vsphere • Expert knowledge of the SIP protocol and applications (hosted PBX, SIP trunking, etc.) desired