Fussy
1 - 10 employees
💄 Beauty
🛍️ eCommerce
👥 B2C
💰 Non Equity Assistance - Fussy on 2024-02
Beauty • eCommerce • B2C
Fussy is a UK-based consumer personal-care brand offering refillable natural deodorants, body washes, hand washes, body bars and minis. The company sells colorful reusable cases and plastic-free refills through a direct-to-consumer e-commerce store with subscription plans, emphasizing natural/probiotic formulations, sustainability and carbon-neutral delivery. They position themselves around effectiveness, sustainability and convenience (subscribe & save).
Customer Experience Executive
Job not on LinkedIn
🔥 1 hour ago
🇬🇧 United Kingdom – Remote
💵 £28.8k / year
⏳ Contract/Temporary
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
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Fussy
1 - 10 employees
💄 Beauty
🛍️ eCommerce
👥 B2C
💰 Non Equity Assistance - Fussy on 2024-02
Beauty • eCommerce • B2C
Fussy is a UK-based consumer personal-care brand offering refillable natural deodorants, body washes, hand washes, body bars and minis. The company sells colorful reusable cases and plastic-free refills through a direct-to-consumer e-commerce store with subscription plans, emphasizing natural/probiotic formulations, sustainability and carbon-neutral delivery. They position themselves around effectiveness, sustainability and convenience (subscribe & save).
📋 Description
• Resolve customers' queries across chat, email and social, ensuring a world-class experience • Actively listen to customers and provide the best resolution efficiently • Turn customer issues into memorable 5* experiences • Improve processes and customer experience by identifying trends and proposing innovative ways of working • Share feedback through feedback loops • Live up to Fussy values, support the team, and help the business run smoothly
🎯 Requirements
• Fluent in English, written and spoken • At least one year of experience in customer service or customer support, ideally in D2C or e-commerce • Strong written and verbal communication skills • Excellent attention to detail • Ability to understand and analyse problems and find appropriate solutions • Understanding of customer service’s impact on purchase decisions and retention • Strong work ethic and accountability • Positive, flexible and resilient attitude toward change • Keen interest in sustainability and wellness • Reliable, supportive and friendly • Experience with Shopify and/or CX software such as Zendesk, Dixa or Gorgias is advantageous but not essential
🏖️ Benefits
• Fixed term role for four months (1st September - 31st December) • Fully remote • Pro rated 33 days annual leave including flexible bank holidays
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