FxPro
Finance • Fintech
FxPro is an award-winning online trading broker offering a wide range of financial instruments including Forex, shares, energy, crypto, indices, futures, and metals. Operating since 1999, FxPro provides trading services to clients in 173 countries. The company is known for its superior execution, transparent pricing model, and multiple trading platforms such as MetaTrader 4 and 5, cTrader, and its own FxPro WebTrader. FxPro is highly regulated with four industry regulations, and it has received over 120 international awards. The company offers both standard and elite accounts with features like low or zero spreads and competitive commissions, aiming to accommodate traders with diverse needs. They also have a robust educational program and are actively involved in sponsorships and corporate social responsibility initiatives.
51 - 200 employees
Founded 2006
đź’¸ Finance
đź’ł Fintech
Client Relationship Manager - Japanese speaking
Job not on LinkedIn
December 7, 2024
🗣️🇯🇵 Japanese Required
FxPro
Finance • Fintech
FxPro is an award-winning online trading broker offering a wide range of financial instruments including Forex, shares, energy, crypto, indices, futures, and metals. Operating since 1999, FxPro provides trading services to clients in 173 countries. The company is known for its superior execution, transparent pricing model, and multiple trading platforms such as MetaTrader 4 and 5, cTrader, and its own FxPro WebTrader. FxPro is highly regulated with four industry regulations, and it has received over 120 international awards. The company offers both standard and elite accounts with features like low or zero spreads and competitive commissions, aiming to accommodate traders with diverse needs. They also have a robust educational program and are actively involved in sponsorships and corporate social responsibility initiatives.
51 - 200 employees
Founded 2006
đź’¸ Finance
đź’ł Fintech
đź“‹ Description
• Act as the primary contact for our clients, maintaining consistent communication to ensure satisfaction • Implement strategies to retain clients, minimising account churn through proactive client engagement and support • Identify opportunities to grow client accounts by introducing new products, services, or features • Coordinate with internal teams to ensure clients' needs are met efficiently • Ensure all complaints and concerns are resolved in accordance with compliance and regulations • Support the conversion of potential leads into active clients through collaboration with internal teams • Provide detailed reports on client activity, performance, and satisfaction to senior management, offering insights into market trends and client needs • Regularly gather and analyse client feedback to identify areas for improvement in service and support • Track and report key performance indicators (KPIs) such as client retention rates, trading volumes, and customer satisfaction scores
🎯 Requirements
• Bachelor’s degree in Business Administration or any related field • 4+ years in a similar role within the industry • Computer literacy with good command of Google apps • Proven client relationship experience in the financial industry • Excellent communication skills (both verbal and written) to interact effectively with clients and internal teams • Strong client service orientation with the ability to build trust and long-term relationships • Ability to handle high-pressure situations, such as market volatility and client disputes, with a calm and professional demeanour • Familiarity with trading platforms, trading instruments and CRM tools • Strong problem-solving skills to address client issues promptly and efficiently • Languages: Native Japanese and fluency in English; any additional language will be considered an advantage
🏖️ Benefits
• Competitive compensation package • Flexibility of remote work • All the equipment you need • 21 days off and 10 sick leaves annually • 50% discount on language courses with a tutor • Seasoned senior-level team with ample opportunities for professional growth in an international setting
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