Customer Success Manager, Mid-market

Job not on LinkedIn

November 25

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G2

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B2B • SaaS • Marketplace

G2 is a business software review platform that provides insights to potential buyers through over 2. 5 million real user reviews. The platform covers a wide range of software categories including project management, video conferencing, e-commerce platforms, CRM, AI chatbots, and many more. G2 empowers businesses to discover and compare software options to make informed purchasing decisions. It serves as a resource for marketers, sales professionals, IT and finance departments to optimize their software investments. Additionally, G2 offers solutions for software vendors to enhance their profiles and reach more buyers.

501 - 1000 employees

Founded 2012

🤝 B2B

☁️ SaaS

🏪 Marketplace

📋 Description

• Proud advocate that consults customers on best methods to take full advantage of G2’s products, including paid media, BI, content, and review strategies • Form strong relationships that influence upsell opportunities, and shift from relationship to partnership with the client • Understand and anticipate customer’s needs and goals; track customer progress on goals and capture big wins to provide ROI back to customer • Build a strong partnership with your Account Manager and develop an account playbook to expand and retain your book of business to meet/ exceed your goals • Understand most general technical issues and be excellent at funneling to the appropriate channel - TS, TechOps, or when the CSM should be able to handle questions themselves. Will limit reliance on TS/ SolCons. This person also knows when to escalate cases based on the importance of the ticket and SLA. • Contributes to thought leadership for G2's entire client base by sourcing case studies and testimonials from your clients that can have a strategic sales/retention impact on the rest of our clients. • Raise your hand for new opportunities cross-functionally, mentor other G2ers, participate in councils or SME opportunities, answer questions in slack groups to share your knowledge, and help others build their skills • Uncover training opportunities to help elevate the team and partner with the manager to run L&D sessions • Meet/Exceed retention goals by being an active participant, which will result in identifying upsell opportunities alongside Account Manager and making business decisions that benefit customers' business.

🎯 Requirements

• 1-3+ years of proven Customer Success, Account Management, Sales or relevant customer facing SaaS experience (high preference for experience in Digital Media/Marketing) • Proven, verifiable track record of quota attainment / achieving NRR or other revenue goals • Strong communication skills • Process-minded, with experience in project management • Detail-oriented, with clear evidence of implementing organizational systems • Experience working closely with B2B demand gen, marketing operations, sales operations and analytics teams • Experience with: Google suite, Salesforce CRM, data proficient

🏖️ Benefits

• flexible work • ample parental leave • unlimited PTO