Strategic Engagement Manager

August 19

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⚓ Rhode Island – Remote

Although this job is listed in Rhode Island, this company may be open to hiring remote in other states.

+3 more states

🗽 New York – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $71k - $91.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Gainsight

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SaaS • B2B • Artificial Intelligence

Gainsight is a leader in the field of Customer Success Platforms, recognized in the 2024 Gartner® Magic Quadrant. It offers a comprehensive suite of products designed to enhance customer engagement, drive retention, and expand business growth. Gainsight's platform provides real-time, AI-powered insights across customer interactions, enables digital-led strategies for customer success, and enhances user adoption through in-app engagements and product analytics. The company aims to consolidate customer data, align business teams, and create efficient customer communities. With a focus on scaling customer journeys using AI while maintaining human elements, Gainsight serves a wide range of industries through its customer success management solutions.

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Execute complex software implementation projects while partnering closely with executive-level client sponsors to ensure alignment on scope, timeline, and desired business outcomes. • Drive onboarding efforts for new and existing customers, prescribing best-practice recommendations that tie directly to their objectives. • Develop and maintain detailed project plans, work breakdown structures, and communication cadences to ensure on-time, on-budget delivery. • Track project scope and, when necessary, estimate and execute change orders in partnership with the customer. • Produce comprehensive weekly status reports and executive communications to keep internal and external stakeholders informed. • Proactively identify project risks and issues, developing and executing mitigation plans to maintain project health. • Coach and mentor project team members (often across multiple time zones) to facilitate effective teamwork and knowledge transfer. • Contribute to the continuous improvement of Professional Services by creating templates, policies, and tools that scale our delivery capabilities. • This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

🎯 Requirements

• Bachelors Degree (or equivalent experience, preferably with Project Management certification (e.g., PMP, PRINCE2) and/or 5 years of related experience • 5+ years of experience managing enterprise-grade software implementation or professional services projects, or in a related customer-facing consulting role. • Demonstrated success leading cross-functional, geographically dispersed project teams of up to 5 members on engagements valued at $0.5M+. • In-depth knowledge of both waterfall and agile project management methodologies and tools. • Executive presence with highly developed communication, presentation, and stakeholder-management skills. • Proven ability to create structure in ambiguous situations and design effective delivery processes. • Experience working with complex, multi-divisional, multi-geographical customers. • Up to 10-15% travel for customer onsite meetings. • Prior experience implementing Customer Success or CRM platforms (e.g., Gainsight, Salesforce) preferred. • Exposure to SaaS business models and metrics preferred.

🏖️ Benefits

• fully covered medical premiums (employee-only) • flexible PTO • 401(k) plan • dental and vision coverage • remote work options • $10,000 lifetime fertility stipend • access to coworking spaces around the globe • Recharge Holidays - one long weekend each quarter