Call Center Agent – Healthcare

October 4

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Gainwell Technologies

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Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

📋 Description

• Answer incoming calls promptly and professionally, addressing member inquiries, and make outbound calls as needed. • Ability to remain calm and professional in high pressure situations. • Accurately document all interactions in the system, ensuring records are updated and complete. • Maintain confidentiality and comply with HIPAA and other healthcare regulations. • Escalate complex issues to supervisors or appropriate departments when necessary. • Meet or exceed performance metrics including call quality, handle time, and customer satisfaction.

🎯 Requirements

• High school diploma or equivalent required; associate degree or healthcare certification preferred. • 1+ year of experience in a call center or customer service role, preferably in a healthcare setting. • Strong communication and active listening skills, ability to speak, read and write proficient English. • Bilingual is a plus. • Ability to multitask and navigate multiple systems simultaneously and proficiency in Microsoft office and call center software. • Familiarity with medical terminology and insurance processes is a plus.

🏖️ Benefits

• generous, flexible vacation policy • a 401(k) employer match • comprehensive health benefits • educational assistance • variety of leadership and technical development academies