Service Delivery Manager

🕒 September 18

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $86.7k - $123.9k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Lead and develop multiple reporting and analytics teams supporting operational service delivery organizations • Build, coach, and inspire high-performing teams • Foster accountability, collaboration, and continuous improvement • Ensure accurate, timely, and actionable reporting, dashboards, and performance insights • Partner with clients, operational leaders, and stakeholders to understand business objectives and reporting needs • Provide visibility into SLA attainment, operational performance, customer experience, quality, productivity, and business outcomes • Support performance management and process improvement through data analysis and operational insight • Identify trends, risks, root causes, and opportunities for operational improvement • Drive reporting standardization, governance, and quality across teams and accounts • Partner with technology and transformation teams on automation and modernization initiatives • Support new client implementations, account transitions, and organizational growth initiatives • Contribute to go-to-market activities, solution design, and client engagement efforts

🎯 Requirements

• 7+ years of experience in reporting, analytics, business intelligence, workforce management, or operational support functions • 5+ years of progressive leadership experience managing reporting, analytics, operational support, or business intelligence teams • Demonstrated track record of building high-performing organizations and developing talent • Experience leading high-performing teams in a fast-paced operational environment • Experience coaching employees, managing competing priorities, influencing stakeholders, driving accountability, and delivering results through others • Exceptional interpersonal, communication, and relationship management skills • Ability to build trust, navigate complex stakeholder environments, and engage with clients, executives, and operational leaders • Experience supporting large-scale service delivery, customer experience, healthcare, Medicaid, contact center, or BPO environments • Strong stakeholder and client relationship management skills • Video cameras must be used during all interviews and the initial week of orientation • Must work from anywhere in the U.S.

🏖️ Benefits

• Work flexibility • Learning and career development • Technical credentials and certifications • Generous, flexible vacation policy • Educational assistance • Leadership and technical development academies • 401(k) employer match • Comprehensive health benefits • Occasional travel opportunities (0-10%)