Service Delivery Manager

🕒 May 30

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $86.7k - $123.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Manage and oversee account service delivery team operations to ensure Gainwell products and services are delivered according to project schedule • Look ahead as you work with account teams to develop demand forecasts and assist functional areas or departments in proposing, planning and delivering end-to-end services, including workload requirements • Navigate complex relationships between delivery and client groups to ensure stronger client relationships • Create more satisfied clients by identifying service improvements • Support proposal teams to integrate new, enhanced and existing service offerings for current and new accounts • Bolster our workforce by selecting and hiring employees to support your team; train them to enhance their performance, development and work products

🎯 Requirements

• Substantial leadership or supervisory experience in support services, project leadership or program management in a technology industry • Working understanding of healthcare technology industry and products • Strong executive presence and excellent written and oral communication skills to build relationships and interact with clients and team members • Skilled in managing projects, financial budgets, and forecasting • Ability to lead and motivate diverse teams to deliver high-quality results to clients, helping to quickly problem-solve roadblocks to ensure on-time delivery

🏖️ Benefits

• generous, flexible vacation policy • 401(k) employer match • comprehensive health benefits • educational assistance • variety of leadership and technical development academies