Software Implementation Specialist

🕒 September 12

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gateway Ticketing Systems UK Ltd

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🤝 B2B

🏨 Hospitality

SaaS • B2B • Hospitality

Gateway Ticketing Systems UK Ltd is a provider of visitor management and ticketing software and services for attractions, museums, zoos, historic houses, and events. Its Galaxy platform (including Galaxy 8) delivers integrated ticketing, admission control, online and on-site sales, CRM and reporting, membership and donor management, resource and capacity management, hardware selection/support, and related modules to help venues increase revenue, manage capacity, and streamline operations. The company operates on a business-to-business model serving cultural and attractions venues and offers support, training, and implementation services.

📋 Description

• Collaborate with customers to gather and document software implementation requirements • Implement and configure the Galaxy suite of products based on customer needs • Conduct on-site system and operational design evaluations • Recommend system modifications and operational best practices • Deliver basic Galaxy module training to customer teams • Support customers during go-live activities • Work with customer management at all levels, from front-line staff to executives • Help attractions and non-profit organizations improve ticketing and operational processes

🎯 Requirements

• Experience working with Gateway Ticketing Systems' Galaxy suite of products • Operational experience in attractions or non-profit organizations • Strong skills in requirements gathering, documentation, and implementation • Passion for training and supporting customers through learning sessions • Ability to troubleshoot and recommend improvements to system operations • Excellent communication skills and ability to work with diverse teams • Professionalism and diplomacy when working with customers • Up to 25% travel, including weekends and holidays • No visa sponsorship available

🏖️ Benefits

• Travel to customer sites, gaining hands-on experience in unique and engaging environments • Supportive and innovative team environment • Role blending technology, training, and customer interaction