Global Contact Services (GCS)
B2B • Customer Service • Telecommunications
Global Contact Services (GCS) is a leading provider of call center outsourcing solutions, specializing in delivering exceptional customer service through flexible and scalable business process outsourcing. With expertise in managing remote teams, GCS ensures a remarkable customer experience by offering 24/7 support, rapid deployment of resources, and customized programs tailored to meet specific client needs. Throughout the pandemic, GCS demonstrated its agility and commitment by swiftly transitioning to a remote workforce while maintaining high service level agreements and customer satisfaction.
501 - 1000 employees
Founded 2001
🤝 B2B
📡 Telecommunications
Customer Care Associate
Job not on LinkedIn
April 25
🗽 New York – Remote
💵 $16 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
Global Contact Services (GCS)
B2B • Customer Service • Telecommunications
Global Contact Services (GCS) is a leading provider of call center outsourcing solutions, specializing in delivering exceptional customer service through flexible and scalable business process outsourcing. With expertise in managing remote teams, GCS ensures a remarkable customer experience by offering 24/7 support, rapid deployment of resources, and customized programs tailored to meet specific client needs. Throughout the pandemic, GCS demonstrated its agility and commitment by swiftly transitioning to a remote workforce while maintaining high service level agreements and customer satisfaction.
501 - 1000 employees
Founded 2001
🤝 B2B
📡 Telecommunications
📋 Description
• Global Contact Services is currently looking for Remote Full-Time and Part-Time Associates • Global Contact Services (GCS) provides 24/7/365 customer service for the NYCTA “Access-a-Ride” transportation program. • Positions are primarily remote - there may be times when you are required to report to the office
🎯 Requirements
• Excellent Communication Skills - clear speaking, focused listening, note taking, data entry, friendly personality • Strong Work Ethic – Being on-time, following directions, available for overtime, shift bid flexibility • Personal Computer – Must have and use a desktop or laptop with the latest version of Windows or macOS operating system. Chromebooks, iPad, tablets and other mobile devices will NOT work with the systems required for a remote employee. • Must be willing to allow GCS to load free anti-virus software on your personal computer. • Remote Environment - must have a designated areas, free of distractions to perform your duties as a remote employee.
🏖️ Benefits
• GCS provides a headset for you to use and cybersecurity during your paid training period • Two weeks of ON-SITE training are required for all new employees
Apply NowSimilar Jobs
April 24
Manage customer support for Wonder Works, ensuring excellent service and departmental leadership.
April 21
Remote customer service rep handling inbound billing and support.\nNo degree required; work from home with flexible scheduling.
April 19
Drive superior customer support in a construction firm. Manage department and improve client satisfaction.
April 17
Remote Customer Care Representative role at XACT, ensuring customer satisfaction through support.
April 17
Join XACT as a Customer Care Representative and support clients remotely. Make customers successful by providing exceptional service.