Salesforce Incident Management Analyst

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3 days ago

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General Dynamics Information Technology

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Defense • Cybersecurity • Artificial Intelligence

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

10,000+ employees

Founded 1954

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Description

• Create, prioritize, and triage service requests and incident tickets • Monitor Salesforce system and applications to identify and resolve issues proactively • Work closely with Incident Manager and cross-functional teams to address requests and incidents • Develop and refine Incident Management and monitoring procedures • Document tickets, incidents, solutions, and root cause analyses clearly • Analyze trends in alerts and performance to prevent future incidents • Participate in client meetings and document notes clearly • Facilitate internal and external training presentations

🎯 Requirements

• Bachelor’s degree and 5+ years of related experience • Experience with incident management and triaging incident tickets • Root cause analysis expertise • In depth hands-on experience using Salesforce as an Admin, developer, etc. • Working knowledge of health care, the ACA, and/or related issues • Exceptional communication and presentation skills • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) • Active Salesforce certification such as Certified Salesforce Administrator • Candidate must be able to obtain Public Trust clearance • Candidate must have lived in the United States at least three (3) out of the last five (5) years

🏖️ Benefits

• Health insurance • Dental plan options • Vision plan • 401(k) plan offering company match • Flexible work weeks • Paid time off plans including vacation, sick and personal time • Paid parental leave • Paid military leave • Paid bereavement leave • Paid jury duty leave • Short and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel accident insurance