ServiceNow Service Portal Subject Matter Expert

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November 24

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General Dynamics Information Technology

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Defense • Cybersecurity • Artificial Intelligence

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

10,000+ employees

Founded 1954

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Description

• Lead the architectural design of complex ServiceNow solutions, ensuring scalability and performance • Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience • Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements • Implement and configure portal pages, themes, and branding • Configure and design custom ServiceNow Workspaces to streamline workflows and improve efficiency • Develop and implement solutions for digesting and processing incoming XML data feeds, transforming them into ServiceNow records • Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements • Utilize ServiceNow integration capabilities (e.g., REST/SOAP APIs, Scripted REST APIs, Integrations Hub) to facilitate XML-based data exchange • Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation • Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops • Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards • Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams • Provide technical guidance to team members, lead code reviews, and troubleshoot production issues to ensure platform stability • Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates • Grow junior talent through mentoring, partnership, and technical reviews • Author, review, and lead the creation of IT-related technical processes reviews, postmortems, and continual process improvement • Create estimations on effort required to produce ServiceNow functionality

🎯 Requirements

• Education: Technical Training, Certification(s) or Degree • Experience: 10+ years of related experience • Required Skills: Extensive experience with ServiceNow architecture, development, and best practices • Proven expertise in ServiceNow Service Portal development and custom widget creation • Proven experience with the configuration and optimization of ServiceNow Workspaces • Strong proficiency in JavaScript, AngularJS, HTML, and CSS • Proven experience with XML data digestion and generation, and integration with external systems • Strong proficiency with integration technologies like REST APIs, SOAP, and web services • In-depth understanding of ITSM processes and ITIL frameworks • Keen understanding of modern web technologies and cloud computing architectural principles for cloud-based platforms • Excellent understanding of the Agile software testing process and lifecycle • Ability to produce level of estimates and basic deployment plans for ServiceNow functionality • Strong organizational and time management skills while working in a rapid software development environment • Excellent communication skills for collaborating with both technical and non-technical stakeholders • Strong analytical, problem-solving, and debugging skills • Required Certification: Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start • Active ServiceNow Certified Application Developer or ability to obtain within 30 days of start • Additional ServiceNow certifications strongly preferred • Must possess and maintain an active Secret Clearance • US Citizenship Required

🏖️ Benefits

• Comprehensive benefits and wellness packages • 401K with company match • Competitive pay and paid time off • Full-flex work week to own your priorities at work and at home • Paid parental, military, bereavement and jury duty leave • 15 days of paid leave per calendar year to be used for vacations, personal business, and illness • 10 paid holidays per year • GDIT Paid Family Leave program provides up to 160 hours of paid leave