Inbound Customer Service Agent – Consumer Relations

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Yesterday

🐎 Kentucky – Remote

Although this job is listed in Kentucky, this company may be open to hiring remote in other states.

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

+7 more states

🐎 Kentucky – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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GE Appliances, Recreational Living

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B2C • Retail

GE Appliances, Recreational Living, is a leading provider of home and lifestyle appliances. The company offers a wide range of products including refrigerators, ranges, dishwashers, microwaves, washers, dryers, air conditioners, and small appliances like blenders, coffee makers, and more. GE Appliances focuses on delivering innovative and energy-efficient solutions for modern homes, featuring smart technology and sophisticated designs. The company is committed to enhancing everyday living with appliances that combine style and functionality.

11 - 50 employees

Founded 1907

👥 B2C

🛒 Retail

📋 Description

• Resolve escalated customer service issues • Create an outstanding quality service experience for the GE Appliance consumer • Advocate with multiple internal departments on consumer's behalf for reasonable and satisfactory resolutions • Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions • Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues • Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager • Complete consumer reviews for satisfaction before case closure • Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies

🎯 Requirements

• High School Diploma or GED • Minimum of 1-year Call-Center experience • Minimum of 2-years Escalated Customer Service experience • Ability to communicate effectively in English is a requirement • Excellent written & verbal skills • Moderate to advanced computer skills; navigating multiple online applications • Exceptional organizational skills; ability to effectively multi-task • Ability to handle high-volume calls while simultaneously handling multiple online applications • Previous experience working from home (preferred)

🏖️ Benefits

• Paid on-the-job training and mentoring • Work-from-home opportunities (equipment provided) • No weekend shifts • Paid time off • Medical, dental, vision, and prescription benefits eligibility on day 1 of employment • 401(k) program with a company match • Short-term and long-term disability • Life insurance • Appliance discount program • Tuition reimbursement • Gym membership reimbursement • Career growth opportunities