Inbound Customer Service Agent

Job not on LinkedIn

November 27

🐎 Kentucky – Remote

Although this job is listed in Kentucky, this company may be open to hiring remote in other states.

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

+7 more states

🐎 Kentucky – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

Apply Now

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GE Appliances, Recreational Living

WebsiteLinkedInAll Job Openings

B2C • Retail

GE Appliances, Recreational Living, is a leading provider of home and lifestyle appliances. The company offers a wide range of products including refrigerators, ranges, dishwashers, microwaves, washers, dryers, air conditioners, and small appliances like blenders, coffee makers, and more. GE Appliances focuses on delivering innovative and energy-efficient solutions for modern homes, featuring smart technology and sophisticated designs. The company is committed to enhancing everyday living with appliances that combine style and functionality.

11 - 50 employees

Founded 1907

👥 B2C

🛒 Retail

📋 Description

• Provide direct support to GE Appliances Owners with a strong focus on sales and service • Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries • Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions • This position will provide limited support to Non-GE Appliance branded appliance owners • Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services • Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems • Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions • Proactively provide feedback to Quality and Training to help keep training processes and materials updated • Adhere to safety policies and procedures to ensure a safe work environment for all • Support other parts of the business, such as directed • Other duties as assigned

🎯 Requirements

• One-year relevant working experience in a customer service or sales environment • Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues • Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner • Requires a high degree of concentration and attention to detail to manage daily activity • Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization • Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products • Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities • Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once • Ability to effectively work at home • Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens

🏖️ Benefits

• Paid on-the-job training and mentoring • Work-from-home opportunities (equipment provided) • No weekend shifts • Paid time off • Medical, dental, vision, and prescription benefits eligibility on day one of employment • 401(k) program with a company match • Short-term and long-term disability • Life insurance • Appliance discount program • Tuition reimbursement • Gym membership reimbursement • Career growth opportunities