Service Manager

🕒 3 days ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Use customer contract knowledge to ensure obligations are met • Prioritize service, assign personnel, and follow up on commitments • Hire and develop talent for a service team • Make staffing decisions and manage performance development • Share on-call or service call escalation • Function as Site Leader and manage customer relationships at assigned sites • Ensure service quality through frequent customer contact and formal quality reviews • File accurate expense, time, and service reports for direct reports • Track and analyze financial performance with MSD and/or ASL, as needed • Maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies, as needed • Maintain technical knowledge of current standards for safe and effective use of medical equipment through instruction • Instruct hospital personnel on equipment operation, diagnostics, effective use, and repair, as needed • Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements • Communicate and partner effectively with teammates and colleagues

🎯 Requirements

• Associate's or Bachelor's degree in a related field and 4+ years of experience servicing medical equipment; OR equivalent military education and 4+ years of experience servicing medical equipment; OR High School Diploma/GED and 6+ years of experience servicing medical equipment • Minimum of 4 years’ experience as a Biomedical Technician • Two years of progressive team leadership experience supervising and coaching technical personnel • Experience resolving customer relations issues • Qualified experience in a customer service environment with knowledge of customer account coordination • Experience managing financial and administrative requirements • Strong communication and presentation skills • Ability to communicate technical issues to customers in an easy-to-understand manner • Ability to analyze metrics and reports (SEDs) • Proficiency in electronic documentation using technological tools such as iPad and iPhone • Familiarity with Microsoft Office • Willingness to travel outside of the assigned region • Must have and maintain a valid driver's license • Legally authorized to work in the United States • GE HealthCare will not sponsor employment visas now or in the future • Successful completion of a drug screen, as applicable

🏖️ Benefits

• Professional development • Competitive compensation • Relocation assistance provided • Great work environment • Challenging careers • Equal Opportunity Employer • Offer conditioned upon successful completion of a drug screen, as applicable

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