PPC Customer Support Care, German Desk

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Genesis Tech

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Enterprise • Media • Education

Genesis Tech is a Ukrainian co-founding IT company that partners with top entrepreneurs in Central and Eastern Europe to build global tech businesses. Known as one of the most powerful tech teams in Ukraine and the CEE region, Genesis Tech has succeeded in publishing applications utilized by millions around the globe, with 400 million downloads worldwide. The company develops a range of tech products across various fields, including education, social discovery, dating, and health & fitness, integrating creative authoring with advanced AI technology. Genesis Tech is dedicated to enhancing the quality of life by creating fast-growing products, participating in cyber security, and spearheading educational initiatives. It's recognized for its entrepreneurial management structure and its influence in the tech industry.

1001 - 5000 employees

🏢 Enterprise

📱 Media

📚 Education

💰 Series B on 2015-01

📋 Description

• Resolve all inbound and outbound support requests in accordance with internal guidelines • Provide support via email, chat and phone • Escalate tickets to mentors and team leaders when necessary • Provide feedback on processes and propose ideas to improve customer satisfaction • Optional special tasks for experienced agents (e.g., social media support, reputation management)

🎯 Requirements

• Proficiency in German and fluency in English (B2 level) are required • Strong multitasking skills to keep up with the pace of our dynamic workplace • Confidence and independence to manage your time effectively while collaborating seamlessly with colleagues • Ability to work with minimal supervision and contribute your unique strengths • Strong computer skills to work with our technology and processes • Ability to thrive in a fast-paced environment, meeting challenges with a positive, can-do attitude

🏖️ Benefits

• 20+ vacation days and unlimited sick leave • Fully remote work option • A professional team of specialists ready to share their expertise, along with internal communities and team activities that foster continuous learning and development at both team and individual levels • Opportunity for career growth