Licensed Service Advisor

🕒 October 8

🇺🇸 United States – Remote

💵 $52.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

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Gen

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💳 Fintech

👥 B2C

💰 $950M Post-IPO Debt - Gen on 2025-02

Cybersecurity • Fintech • B2C

Gen is a global consumer-focused digital security and financial wellness company that powers “Digital Freedom” through a family of trusted brands including Norton, Avast, LifeLock, and MoneyLion. The company provides cybersecurity, online privacy, identity protection, breach response, and consumer financial services (including MoneyLion’s banking features and Engine, an embedded finance marketplace), and develops AI-driven threat detection and a Gen AI Foundry to build trust layers for the AI economy. Gen operates a common technology platform, serves nearly 500 million users in 150+ countries, blocks billions of digital attacks annually, and is publicly traded (NASDAQ: GEN) with dual headquarters in Prague and Tempe.

📋 Description

• Deliver service to existing and prospective policyholders via phone, email, and SMS • Manage renewals and identify at-risk accounts • Present competitive solutions to maintain coverage and reduce churn • Quote and bind additional lines of coverage or improved renewal options using multiple carrier platforms • Interpret and analyze policies, endorsements, and reports • Make informed, compliant decisions that protect customers and the agency • Partner with Sales, Training, and Operations teams • Use CRM tools, comparative raters, and carrier portals for Progressive, Geico, National General, Safeco, and Bristol West • Leverage automation and data to improve workflows and performance metrics • Work either Monday-Friday or Sunday-Thursday, with at least one closing shift weekly • Support customer service coverage during operating hours of 9 AM-9 PM ET weekdays and 9 AM-6 PM ET weekends

🎯 Requirements

• 2-3 years of personal lines insurance experience in a service, retention, or sales support role • Actively hold a Property and Casualty or Personal Lines license in at least 10 states • Proven success preventing cancellations, rewriting business, and cross-selling additional products • Clear, confident, and empathetic communication skills • Highly proficient in navigating multiple carrier systems and CRMs • Ability to interpret data to improve outcomes • Detail-oriented and organized • Able to perform high-quality work with limited oversight • Comfortable in a fast-paced, evolving startup environment • Eager to learn new systems and processes quickly to hit goals • Able to work one weekend day per week • Able to work at least one closing shift per week, from 12 PM to 9 PM ET • Must complete background and compliance processes required by state licensing boards and individual carriers

🏖️ Benefits

• Uncapped bonuses for rewriting and cross-selling insurance products for existing customers • 4% uncapped commission of total written premiums • $400 bonus based on Metric attainment • Bonuses available for putting in extra hours • Room for career advancement • Two days off to rest and recharge

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