Customer Support Specialist – Regional

Job not on LinkedIn

4 days ago

🌴 South Carolina – Remote

Although this job is listed in South Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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Genesis Call Center, LLC

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B2B • Customer Service • SaaS

Genesis Call Center, LLC is a work-from-home call center and customer care services provider that delivers customer service, technical support, sales, and specialized services like medical consultation request processing and roadside assistance. The company staffs certified, remote agents who support national brands across the United States, focusing on first-call resolution, active listening, and measurable client results. Genesis offers telecommute employment opportunities, training, agent onboarding, and employee resources such as benefits, wellness, and policies to support a distributed remote workforce.

51 - 200 employees

Founded 2013

🤝 B2B

☁️ SaaS

📋 Description

• Answer inbound calls and assist customers with questions, concerns, or product/service issues • Use provided tools to document and resolve customer needs accurately • Follow established protocols for communication and case handling • Participate in required certification courses to qualify for client assignments • Deliver service in a professional and brand-aligned manner • Maintain performance targets in quality, communication, and efficiency

🎯 Requirements

• High school diploma or GED required • Must be at least 18 years of age • Authorized to work in the United States • U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI) • Strong communication and active listening skills • Basic computer knowledge and typing ability • Ability to follow detailed instructions and meet performance standards • Prior customer service or call center experience is a plus • Spanish language skills are a bonus

🏖️ Benefits

• Remote position – no commute • Paid training (after client certification) • Flexible schedule options • Paid time off • Career advancement opportunities • Access to telehealth benefits