Growth Operations Associate

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October 10

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Genesis Orthopedics & Sports Medicine

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Healthcare Insurance • Pharmaceuticals • Wellness

Genesis Orthopedics & Sports Medicine is an orthopedic care provider that offers a comprehensive range of services, including orthopedic surgery, physical therapy, and urgent care for sports injuries. With multiple locations throughout Chicago, Genesis prides itself on providing accessible and high-quality care, having treated over 40,000 patients and receiving over 90% five-star reviews. They utilize advanced medical technologies such as MRI scans and Platelet-Rich Plasma (PRP) injections, and they also offer virtual physical therapy services to ensure that patients receive the best possible health outcomes.

51 - 200 employees

Founded 2000

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧘 Wellness

📋 Description

• Improve and streamline internal workflows to drive operational efficiency across departments. • Manage internal systems such as EPIC and CRM platforms to track leads, referrals, and key growth metrics. • Develop, document, and standardize operational processes and best practices. • Partner with leadership to identify and evaluate opportunities for market expansion and revenue growth. • Conduct market research and data analysis to support strategic planning and business decisions. • Monitor performance metrics and deliver insightful reports and recommendations. • Collaborate with the marketing team to develop and execute campaigns aimed at acquiring new patients. • Maintain and strengthen relationships with referral sources, partners, and external stakeholders. • Track outreach efforts and performance, providing data-driven insights to optimize strategies. • Oversee growth-related projects from initiation to completion, ensuring alignment with organizational goals. • Provide regular updates on project progress, roadblocks, and key milestones to stakeholders. • Coordinate and schedule meetings, events, and stakeholder follow-ups. • Assist with other growth-related tasks and special projects as needed.

🎯 Requirements

• Strong organizational and analytical skills • Excellent communication and teamwork abilities • Familiarity with CRM platforms and healthcare systems (experience with EPIC is a plus) • A proactive and solutions-oriented mindset, fueled by a passion for healthcare innovation • Education: Bachelor’s degree in business, healthcare administration, operations, or a related field. • Experience: A minimum of 2 years in operations, business development, or a comparable role. • Experience in the healthcare or medical industry is highly desirable. • Skills: Proficiency in CRM systems, spreadsheets (Excel/Google Sheets), and data analysis tools. • Outstanding communication and interpersonal skills. • Strong organizational skills and ability to multitask effectively. • Analytical thinker with a focus on solving problems and enhancing processes. • Capable of working both independently and as part of a dynamic team. • Preferred: Familiarity with Lean Six Sigma or other process improvement methodologies.

🏖️ Benefits

• Supportive Team – Be part of a compassionate and professional healthcare team that values collaboration. • Competitive Compensation – Enjoy a strong base salary with opportunities for performance-based bonuses. • Career Growth – Access pathways for professional development and advancement within our innovative practice. • Meaningful Impact – Help us revolutionize healthcare by making top-tier orthopedic care accessible to everyone.