AI & Experience Orchestration Director

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🔥 22 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

🤖 Artificial Intelligence

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• The AI and Experience Orchestration Director leads strategic engagements, working closely with core account teams to accelerate adoption of Genesys native AI and Experience Orchestration capabilities. • This role brings deep expertise in AI powered customer experience and helps clients translate business goals into impactful AI use cases that deliver measurable outcomes. • Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders. • Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams. • Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting. • Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives. • Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team. • Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration. • Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities. • Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services. • Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives. • Ad-hoc duties as required by management

🎯 Requirements

• Strong subject matter expertise in AI, pre sales, and customer experience technology with excellent verbal and written communication skills • Experience in sales overlay, specialist, or subject matter expert functions • 10 to 12 years of experience in software, cloud, or AI related roles • Proven capability in AI powered customer experience and conversational AI solutions • Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes • Experience coordinating and executing AI proofs of concept • Ability to create effective territory and account strategies that support growth objectives • Strong critical thinking, problem solving, and communication skills • Effective presentation skills with the ability to serve as a compelling subject matter expert • Ability to manage multiple concurrent work streams and support numerous in flight opportunities across teams

🏖️ Benefits

• great benefits and perks like larger tech companies • independence to make a larger impact on the company • ownership of work