Director, AI – Experience Orchestration Sales

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

🤖 Artificial Intelligence

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Lead, coach, and develop a team of AI and Experience Orchestration Directors (individual contributors) operating as specialist overlay sellers • Establish clear operating models that define how AI specialists work with and through core Account Executives on accounts and opportunities – as well as drive autonomous activities and sales cycles in accounts where appropriate • Drive consistent execution of AI focused sales motions that support pipeline and revenue goals • Partner with subregional direct sales leadership to align AI specialist coverage, priorities, and engagement models • Ensure AI specialists effectively translate customer business challenges into AI-driven use cases, measurable outcomes, and value narratives • Model effective executive presence, thought leadership, and consultative selling techniques in customer and internal engagements, setting the standard for specialist sellers • Support complex, strategic enterprise opportunities by engaging with senior customer stakeholders alongside Genesys sales leadership and specialist sellers • Monitor AI market trends, competitive dynamics, and customer feedback to continuously evolve specialist enablement, messaging, and sales approach • Collaborate cross functionally with Product, Marketing, Enablement, Customer Success, and Professional Services to bring customer insights back into the organization –leveling up the field and continuously improving Genesys go-to-market effectiveness

🎯 Requirements

• Bachelor's degree or equivalent practical experience • 10+ years of experience in enterprise software sales, including AI-related solutions in the customer experience domain • 5+ years of people management experience leading specialist overlay / subject matter expert, direct sales, or pre-sales teams • Strong understanding of AI powered customer experience, conversational AI, or experience orchestration technologies • Proven ability to influence outcomes through partnership with Account Executives and sales leadership without direct account or opportunity ownership • Demonstrated success supporting enterprise sales teams in driving new logo acquisition and expansion growth • Excellent communication, presentation, and executive engagement skills • Strong collaboration skills and comfort operating in matrixed sales environments • Ability to manage multiple priorities and guide teams through complex, ambiguous sales cycles

🏖️ Benefits

• great benefits and perks like larger tech companies • independence to make a larger impact on the company • ownership of their work