Director, Global Payroll Operations

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🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

🧾 Payroll

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Lead and manage global payroll operations team, ensuring accurate, timely, and compliant payroll processing across all regions. • Oversee end-to-end payroll lifecycle including data validation, payroll execution, tax compliance, reporting, and issue resolution. • Maintain and optimize for strong internal controls and governance frameworks for payroll operations. • Partner cross-functionally with HR, Accounting, Finance, Legal, and external vendors to ensure alignment and operational effectiveness. • Drive global payroll standardization and scalability initiatives across payroll providers, regions and entities. • Leverage AI, automation tools, and emerging technologies to streamline payroll processes, provide real-time reporting and metrics, and reduce manual touchpoints. • Continuously evaluate and improve payroll processes to increase efficiency, accuracy, and employee satisfaction. • Oversee and own vendor management for payroll providers and ensure service level agreements are met. • Provide leadership, mentorship, and development opportunities to a global payroll team. • Ensure compliance with global payroll regulations, tax laws, and statutory requirements. • Lead payroll-related projects including system implementations, upgrades, and integrations. • Develop and track key performance indicators (KPIs) to measure payroll performance and identify improvement opportunities.

🎯 Requirements

• Bachelor’s degree in Business, Finance, Human Resources, or related field. • 10+ years of progressive experience in global payroll operations, including multinational environments. • 10+ years of people management experience with demonstrated leadership capabilities. • Deep knowledge of global payroll processes, compliance, and regulatory requirements. • Hands-on experience with enterprise payroll systems such as Workday, ADP, CloudPay, or similar platforms. • Strong understanding of payroll integrations with HRIS and financial systems. • Curious about experimenting with AI, automation, and digital tools to improve payroll operations. • Experience leading continuous improvement initiatives and driving process transformation. • Strong analytical, problem-solving, and organizational skills. • Excellent communication and stakeholder management skills across global teams.

🏖️ Benefits

• health insurance • professional development opportunities • larger tech companies perks • flexible working hours