Senior Director, Global Partner Strategy, Programs & Operations

🕒 August 6

🏄 California, New York, +2 more states – Remote

🏄 California – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote

💵 $189k - $332.4k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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👻 Ghost score 13%

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Oversee SMEs and program managers responsible for evolving Genesys's global partner programs, multi-year strategy, and annual coverage and quota process. • Lead the Manila-based partner sales and operations teams. • Represent partner strategy to executive stakeholders across Sales, Marketing, Revenue Intelligence, Finance, Services, IT, and Operations. • Evolve partner tiering, segmentation, engagement models, incentives, and motion-based models. • Support annual global partner strategy and program development aligned to growth and go-to-market priorities. • Translate strategic objectives into execution roadmaps and monitor partner KPIs, including revenue targets, certifications, and pipeline contribution. • Optimize partner coverage models and incentives with regional teams. • Drive partner compliance, competency standards, tier maintenance, performance reviews, risk identification, and corrective action. • Align partner enablement content and delivery with program requirements. • Develop scalable and compliant rebate, SPIFF, and performance incentive programs. • Analyze incentive ROI, cost-to-serve, feasibility, business cases, opportunity, and risk. • Set governance and quality standards for program execution, compliance, and reporting. • Maintain contract and legal fluency and route escalations appropriately. • Secure talent, budget, tooling, and organizational buy-in for the partner programs team. • Coach and develop a high-performing global partner strategy and programs team. • Advise executives and serve as an escalation point on partner strategy, incentives, and performance. • Partner with regional sales and partner leaders to drive program adoption and execution. • Own narratives in senior and C-level settings. • Oversee the cross-functional Partner Advisory Board. • Lead and develop the global virtual partner support and sales center in Manila, including travel there. • Improve support processes and implement AI-driven efficiencies. • Oversee the Genesys partner portal strategy, execution, and partner technology stack. • Facilitate long-term AI-powered portal features, dashboards, and self-service capabilities.

🎯 Requirements

• Bachelor's degree required; MBA or equivalent experience preferred. • 15+ years of senior leadership experience in the channel partner space within a complex enterprise technology environment, with an emphasis on partner operations, program design, and strategy development. • Track record designing, executing, and scaling global partner programs (tiering, incentives, enablement, etc.). • Demonstrated ability to lead experienced program owners who operate as SMEs. • Experience building and developing high-performing teams across multiple workstreams through complexity and change. • Strong financial and analytical fluency, including incentive ROI modeling, feasibility/business case analysis, and data-driven prioritization. • Extensive experience operating in a highly matrixed, global organization; comfort with ambiguity and fast-changing environments. • Responsive outside standard business hours. • Willingness to travel 2x/year to Manila, Philippines, and 4x/year to other locations. • Track record presenting independently to senior and C-level leadership. • Deep knowledge of partner organizations and mature partner ecosystems. • Demonstrated success securing executive and cross-functional buy-in and resourcing. • Marketplace/co-sell experience with hyperscalers (AWS, Microsoft, Google Cloud). • Functional familiarity with Partner Stack and Salesforce.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Mentorship, learning programs, leadership development and education support