Senior Services Engagement Director

Job not on LinkedIn

October 9

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

💵 $122.1k - $226.9k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

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Genesys

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Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

📋 Description

• Cultivate business development opportunities and drive revenue within a specified region or list of named accounts by developing strategic business plans. • Design and communicate persuasive content to capture the attention of our customers. • Understand key business challenges and required outcomes for customers and effectively articulate the value proposition of the Genesys solution. • Meet and exceed all quarterly and annual financial targets. • Align with other functions through the customer buying cycle – from contacting the customer through the retain and grow phases, alongside the other functions involved (AE, SDR, SC). • Maintain extensive knowledge of current market conditions and customer buying strategies to negotiate and close business deals. • Ensure 100% customer satisfaction and retention. • Identify and foster strong, long-lasting customer relationships including trusted advisor relationships with key customer stakeholders and executive sponsors. • Ensure our solutions' timely and successful delivery according to customer needs and objectives. • Ensure customers are continuously updated on all the latest Genesys offerings.

🎯 Requirements

• Successful sales track record within a SaaS organization preferably on the capability’s offerings side (customer management ecosystem vs. pre-sales). • Experience selling on prem to cloud transitions to drive revenue and market share. • Previous Experience in CCaaS or CX Industry. • 5-7 plus years of sales experience in Cloud or SaaS-based software sales in a customer-centric organization. • Working within or strong understanding of Professional Services is preferred. • Strong account planning and management skills, including mature negotiation skills. • Proven experience in communicating and presenting to executives and stakeholders at different levels. • Proven ability to increase your pipeline within current customers as well as net new logos. • Confirmed ability to lead complex sales cycle, with a successful revenue attainment track record. • Ability to travel up to 50%.

🏖️ Benefits

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments