Client Success Manager

Job not on LinkedIn

🕒 October 22

💵 $80k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

Where this job comes from

Posted on Georgia General Assembly's careers page, not through a job board

First seen by Remote Rocketship October 22

Still open on Georgia General Assembly's site. Checked 1 hour ago.

Logo of Georgia General Assembly

Georgia General Assembly

501 - 1000 employees

Founded 1732

🏛️ Government

Government

Georgia General Assembly is the governing body of the state of Georgia, responsible for legislative functions and lawmaking. This state legislature is bicameral, consisting of the House of Representatives and the Senate. It processes legislation, maintains legislative calendars, and provides various legislative resources and documents. The Assembly is also involved in organizing committees and managing both House and Senate activities, including budgets, research, and media services. Moreover, it provides information on a range of state governance issues, interacts with state agencies, and offers public resources related to the state's legislative process.

📋 Description

• Support Senior Client Success teams in managing Fortune 100 client relationships and account expansion strategies • Execute engagement and delivery strategies for online and in-person training programs • Document direct costs associated with program delivery • Own internal and client-facing meeting summaries, including key decisions and action items • Track day-to-day program success through learning and sentiment metrics • Collaborate with internal teams to ensure high-quality corporate program delivery • Create and present delivery reports containing qualitative and quantitative data • Support delivery of General Assembly's largest client programs and help grow critical accounts • Work as part of a cross-functional, client-facing team managing $5–8 million in annual client revenue

🎯 Requirements

• At least 2+ years of prior work experience • Minimum 2+ years in consulting, customer service, or client management working with various stakeholders • 2+ years of proficiency using Excel and Google Suite • Polished communication and a strong work ethic • Ability to handle significant travel, up to 50% • Experience in project management or coordinating training programs is a plus

🏖️ Benefits

• Variable compensation plan, which could be a bonus or a commission • Medical insurance • Dental insurance • Vision insurance • Term life insurance • Short-term disability insurance • Long-term disability insurance • Additional voluntary benefits • Commuter benefits • Wellness plans and reimbursement • Retirement programs • Paid time off • Parental leave • Holiday pay

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