L1 – Reports Engineer

Job not on LinkedIn

🕒 July 21

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 51%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

gertrud digital GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

SaaS • Enterprise • Productivity

gertrud digital GmbH is a company that provides a board management platform called Boardwise, designed to streamline the preparation and management of board meetings. This tool allows users to efficiently organize meetings, manage agendas, distribute documents, and integrate seamlessly with Microsoft 365 environments like MS Teams and SharePoint. Boardwise helps save significant time and effort in managing large meetings by offering features such as automatic agenda creation, document distribution, and approval workflows. The platform emphasizes data security, complying with EU data protection regulations, and is supported by Microsoft as a preferred solution. The company offers customized solutions tailored to the specific needs of executive board offices across various industries, improving transparency and efficiency in meeting management.

📋 Description

• First point of contact for customer inquiries • Clear, friendly, and structured communication with customers • Analyze and resolve incoming customer support tickets • Create and customize reports with Handlebars.js according to customer requirements • Support customers with questions about software configuration • Identify issues and gather relevant technical information • Recognize when escalation to Level 2 or the Product team is required • Document issues and solutions in a structured manner • Ensure high customer satisfaction through timely communication • Work closely with the Customer Success and Product teams

🎯 Requirements

• Excellent communication and problem-solving skills • Customer-focused and structured approach to work • Strong troubleshooting mindset and a genuine interest in identifying root causes • Basic knowledge of Handlebars.js or comparable templating languages, or the willingness to learn quickly • Ability to work independently as well as collaboratively in a team • Native-level or fluent German • Good command of English • Initial experience creating or customizing reports/templates, such as HTML/CSS • Basic understanding of web applications • Basic knowledge of M365, APIs, and HTTP status codes • Experience with software configuration and Identity and Access Management (IAM) • Basic security awareness, including passwords, phishing, and secure device use

🏖️ Benefits

• 100% remote work and complete flexibility in scheduling • Transparent, trust-based company culture in an international SaaS scale-up • Modern tools, data-driven processes, and fast decision-making • 2–3 offsites and workshops per year for strategy, collaboration, and team building • High level of ownership and clear career development opportunities • Opportunity to play an active role in shaping a fast-growing SaaS company • Steep learning curve in Customer Success, onboarding, software processes, and content creation • Close collaboration with the Customer Success and Product teams • Flexible working hours