Customer Success Coordinator – Scale

4 days ago

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Atomi

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Education • Artificial Intelligence • SaaS

Atomi is a video-first tech platform designed to engage students meaningfully in their learning. It offers engaging curriculum-aligned videos and interactive quizzes for high school students, enabling personalized feedback and smart revision recommendations through AI. Atomi supports teachers and schools by providing tools to create captivating lessons and monitor class performance, while also assisting parents in supporting their children's education at home.

51 - 200 employees

Founded 2013

📚 Education

🤖 Artificial Intelligence

☁️ SaaS

💰 Series A on 2021-12

📋 Description

• Manage a large portfolio of small schools across NSW and QLD. • Own renewals with a clear, fixed pricing structure. • Identify opportunities for customer expansion and partner with Account Management team. • Build and run automated email sequences, renewal journeys, and usage prompts using HubSpot. • Support tech-driven onboarding for new schools that join your segment. • Track teacher and student usage and run targeted nudges at key moments. • Work closely with the Customer Success team to refine and improve repeatable, scalable service motions.

🎯 Requirements

• Strong written and verbal communication skills. • High attention to detail with the ability to manage high-volume accounts. • Experience working with systems, templates, and automation tools. • An interest in data, customer engagement, and learning how to drive usage.

🏖️ Benefits

• Tailored flexibility: Enjoy work-life balance with hours that adapt to your needs, whether for university, family or personal time. • Generous leave: Experience additional paid leave options as a permanent team member. • Location Independence: Work from Sydney, interstate or wherever you find inspiration. • Growth and development: Use ongoing opportunities to improve your skills and expand your knowledge. • Holistic wellbeing: Benefit from a comprehensive employee assistance program subscription and additional wellbeing leave, supporting your best self. • Parental support: Enjoy 14 weeks of paid leave for new parents, with additional leave specifically for birthing parents. • Work with the best: We know you want to work alongside the best, so we work hard to hire only the best. • Regular social in-person and remote events: Including team sports competitions, trivia nights and themed annual events. • Atomi access: Enjoy free Atomi services for you and your family. • Onsite teams: Our Sydney office is ideally located in a central setting with cafes, shops and public transport nearby.