Customer Support Executive

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November 13

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Chip - your wealth app

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Finance • Fintech

Chip is a wealth app designed to help users save and invest effectively. With over 500,000 users, Chip offers competitive saving accounts such as Cash ISAs and Easy Access Savers with attractive interest rates, including tax-free options. The app uses award-winning AI to automate savings and offers investment opportunities through funds managed by leading asset managers like BlackRock and Vanguard. Featuring a user-friendly interface, Chip allows for seamless saving and investing, with enhanced security through FSCS protection. The app caters to both beginners and seasoned investors looking to maximize their wealth efficiently and effortlessly.

51 - 200 employees

💸 Finance

💳 Fintech

📋 Description

• Dealing with all queries that come in through live chat, email and through social media. • Troubleshooting technical issues and optimising user experience. • Reporting bugs and UX issues to other members of the team. • Active participation in app growth and development.

🎯 Requirements

• Flexibility to work between the hours of 8am to 10pm Monday - Sunday (Shift basis) • Ability to get your head around a complex system quickly. • Ability to juggle and prioritise different tasks. • Stay calm under pressure. • Friendly and naturally engaging with a positive can-do attitude towards customer support. • Committed to providing excellent customer support, written and verbal.

🏖️ Benefits

• Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary. • Workplace pension scheme - We invest in your future with a workplace pension scheme , contributing 5% on earnings up to £24,762. • Private medical insurance (medical history disregarded) • Employee Assistance Programme • Cycle to work scheme • Season ticket loan • Free ChipX subscription for UK-based employees • 28 days holiday plus bank holidays, plus the days between Christmas and New Year • Annual training budget for courses, workshops, or conferences to help you advance your career. • £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing • Company laptop • Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup.