Group Account Manager

🕒 October 10

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 23%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 36 days.
• No salary listed.

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Freed

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

Healthcare • Healthcare Insurance • Artificial Intelligence

Freed is an AI-driven medical scribe service aimed at enhancing clinician efficiency by listening, transcribing, and writing SOAP notes for healthcare professionals. Its platform is designed to save time for clinicians by accurately capturing patient interactions and generating notes in seconds, tailored to individual styles. Freed is fully compliant with HIPAA regulations, ensuring data security for its users. With a focus on improving clinician satisfaction and reducing documentation burdens, Freed improves the quality of interactions between healthcare providers and patients, enabling clinicians to spend more quality time with their patients and reclaim their personal time.

📋 Description

• Manage relationships across a large portfolio of SMB healthcare customers, prioritizing engagement based on customer needs, account health, and growth opportunities • Identify at-risk accounts, address customer concerns, and implement retention strategies • Analyze product usage, customer needs, and account potential to uncover and close upsell and cross-sell opportunities • Support successful onboarding, training, and continued product utilization • Develop scalable account management processes and streamline workflows • Use CRM systems, customer health indicators, and usage insights to identify trends and prioritize efforts • Collaborate with Customer Success, Sales, Product, and Support teams to resolve challenges and improve customer experience • Take ownership of customer outcomes and solve problems independently • Manage, retain, and expand a portfolio of B2B healthcare customers, primarily small medical practices and micro-clinics with 2–5 providers

🎯 Requirements

• 5–8 years of relevant experience in account management, customer success, or a related customer-facing role, preferably within B2B SaaS • Demonstrated success managing a high-volume portfolio of SMB or small-to-medium business accounts • Proven track record of improving customer retention, driving renewals, and identifying expansion opportunities • Experience developing or improving scalable account management processes and customer engagement strategies • Strong analytical skills and ability to interpret customer data, prioritize accounts, and identify actionable opportunities • Excellent communication and relationship-building skills, including navigating challenging customer conversations • Ability to operate independently in a fast-paced, entrepreneurial environment with evolving processes • Strong ownership, accountability, adaptability, and commitment to exceptional customer experiences • Experience at an early-stage or high-growth technology company is a nice-to-have • Experience with healthcare providers, medical practices, or healthcare technology products is a nice-to-have • Familiarity with AI-powered tools and products is a nice-to-have • Experience with CRM and productivity platforms such as HubSpot, Gong, Slack, Google Workspace, or similar tools is a nice-to-have • Experience working effectively with distributed teams in collaborative, asynchronous environments is a nice-to-have

🏖️ Benefits

• Competitive compensation and equity in a high-growth company • Medical, dental, and vision benefits for eligible U.S.-based employees • Unlimited PTO • A 401(k) plan • Collaborative, ambitious team committed to making healthcare better • Opportunity to make an immediate impact on a rapidly growing product that improves clinicians’ lives

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