Customer Success Engineer – GCC

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October 30

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Getinz

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HR Tech • Recruitment • B2B

Getinz is an executive search and recruitment firm dedicated to helping companies find top talent that drives growth and innovation. With over 8 years of experience, Getinz specializes in identifying, attracting, and hiring suitable candidates for various job openings, including executive search, product company hiring, and contract staffing solutions. They tailor their approaches to meet the unique demands of different industries, focusing on aligning talent acquisition strategies with organizational goals to foster sustainable success.

51 - 200 employees

Founded 2014

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• A Customer Success Engineer (CSE) provides the technical expertise to ensure customers successfully implement, adopt, and get value from a product or service. • CSEs are responsible for technical onboarding, troubleshooting issues, suggesting best practices, and relaying customer feedback to internal product and engineering teams to drive product improvements and customer retention. • Technical Implementation: Assisting customers with product setup, configuration, and integrations. • Problem-Solving & Troubleshooting: Diagnosing and resolving complex technical issues to ensure smooth product usage. • Customer Education: Training customers on product features, best practices, and how to optimize their use of the product. • Proactive Engagement: Monitoring product usage to identify potential issues and proactively guide customers toward greater success. • Product Feedback & Advocacy: Acting as the voice of the customer, providing valuable feedback on product enhancements to internal teams. • Stretch: Analyzing and comprehending code/queries in Go, Python or SQL to assist in resolving issues independently.

🎯 Requirements

• 2 to 4 years of experience in the same or a comparable role. • Fluent in English, with the ability to read, write, and speak effectively. • Problem-solving skills and customer service abilities. • Basic understanding of how web applications, command line tools and APIs work. • Expertise in using plugins/tools of various browsers, and API testing tools such as PostMan. • A bachelor’s or master’s degree in computer science or a related field is advantageous.