Support Engineer - Ruby

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December 8, 2024

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Lavanda

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Real Estate • SaaS

Lavanda is an innovative property management software provider that offers a comprehensive platform to enhance residential communities through flexible and accessible living experiences. The company provides award-winning solutions tailored for multifamily properties, student accommodations, co-living spaces, and serviced apartments. Lavanda's cloud-based PMS (Property Management System) software integrates marketing, booking, leasing, and financial management tasks to streamline operations for real estate operators. By employing advanced automation and analytics, Lavanda helps clients optimize performance, boost rental income, and enhance the guest experience. Their platform is designed to adapt to evolving residential demands, offering short and mid-term stay capabilities to maximize property potential.

51 - 200 employees

🏠 Real Estate

☁️ SaaS

📋 Description

• Triaging, prioritizing, and resolving bugs to minimize impact on user experience and business operations. • Handling internal service requests that require engineering expertise, such as generating SQL queries for reports or adjusting configurations. • Collaborating closely with team members to ensure seamless integration of support solutions. • Maintaining detailed documentation and updates on ticket statuses to keep the team informed. • Contributing to continuous improvement of product quality through proactive support and refined troubleshooting practices.

🎯 Requirements

• Some experience with Ruby and/or Rails, ideally having completed a relevant bootcamp. • Strong communication skills, capable of effectively updating ticket statuses and coordinating with team members. • A strong passion for enhancing user experience by ensuring the quality and reliability of our products. • Experience with code testing, preferably with tools like RSpec. • Familiarity with agile development environments. • Experience in a support role within a tech or software company. • Understanding of database management and basic programming concepts.

🏖️ Benefits

• Competitive salary (up to £30,000) + potential for equity. • Flexible working is actively embraced + remote first. • Choose your own tech - get the equipment you love using at work. • Personal Development budget, courses and plans tailored to you and your role. • Generous holiday allowance, including the full Christmas to New Year as a break on us. • Join a highly motivated, engaged team of extremely smart, creative and talented people.