Senior Director, Technical Operations

🕒 May 1

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Nerdio

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

☁️ SaaS

💰 Series B on 2022-12

Enterprise • SaaS • Cloud Computing

Nerdio is a company that specializes in streamlining operations and cost optimization for enterprise IT environments, focusing particularly on Microsoft Azure, Windows 365, and Microsoft Intune. Their products, Nerdio Manager for Enterprise and Nerdio Manager for MSP, offer robust automation features that reduce management time and operational costs for managed service providers and enterprises alike. Nerdio's solutions are designed to enhance IT efficiency across industries such as financial services, education, government, and healthcare, with a strong emphasis on security, user experience, and reducing Azure costs. Recognized as a leading innovative partner by Microsoft, Nerdio helps organizations deploy and manage virtual desktops and cloud environments efficiently.

📋 Description

• Partner with the VP of Technical Solutions to develop, communicate, and execute divisional strategy and multi-quarter operating plans. • Own the operating cadence of the Technical Solutions division: prepare agendas, lead staff meetings, track action items, and ensure accountability to commitments. • Prepare executive briefings, board-level materials, and internal strategy decks on behalf of the VP. • Act as a proxy for the VP in cross-functional meetings, working groups, and escalation paths when appropriate. • Identify organizational gaps, redundancies, or process inefficiencies and drive remediation initiatives. • Establish, own, and evolve the Technical Solutions division's KPI framework across all functional teams. • Build and maintain executive-level dashboards and scorecards that surface real-time operational health metrics. • Lead monthly and quarterly business reviews; analyze performance data, surface trends, and recommend corrective actions. • Manage departmental expense approvals, forecast variances, and ensure disciplined spend governance. • Conduct regular budget-to-actuals reviews; identify cost optimization opportunities without compromising operational effectiveness. • Design and implement scalable operational processes and workflows that support Nerdio's rapid growth trajectory.

🎯 Requirements

• 10+ years of progressive experience in technical operations, IT management, or business operations within a B2B SaaS or cloud technology environment. • 5+ years in a senior leadership role with direct P&L or budget ownership responsibility. • Proven track record as a director or equivalent strategic operator role. • Deep experience designing and managing KPI frameworks and operational dashboards. • Strong financial acumen — budget planning, variance analysis, and business case development. • Outstanding executive communication and presentation skills (written and verbal). • Experience leading cross-functional programs in high-growth, fast-paced organizations. • Proficiency with project management, reporting, and business intelligence tools.

🏖️ Benefits

• Competitive Base and Incentive Plan • Stock Options • Health and Welfare Plans* • Life and Disability Plans* • Retirement Plan* • Unlimited Flexible Paid Time Off, including your birthday off! • Collaborative Team Culture