Customer Support Specialist I

Job not on LinkedIn

November 21

Apply Now

Receive Emails with Similar Jobs

SQUIRE

WebsiteLinkedInAll Job Openings

SaaS • B2B • Retail

SQUIRE is an all-in-one barber business management system designed to help barbershops attract and retain clients, streamline operations, and grow their business. The platform offers a comprehensive suite of features, including online booking, payments, appointment reminders, promo codes, loyalty programs, gift cards, and waitlist management. SQUIRE targets both barbers and business owners by providing tools for scheduling, client management, marketing, point of sale, staff management, and analytics. By simplifying day-to-day operations, SQUIRE empowers barbers to focus on their craft while enhancing customer experiences and increasing revenue.

201 - 500 employees

Founded 2015

☁️ SaaS

🤝 B2B

🛒 Retail

📋 Description

• Respond promptly to customer inquiries through chat, email, and phone. • Troubleshoot and resolve common technical and account-related issues. • Escalate complex cases to Tier II or other departments as needed. • Maintain accurate and detailed records of customer interactions and resolutions. • Develop a strong understanding of SQUIRE’s products and services to provide effective support. • Deliver excellent service by ensuring a positive and professional customer experience. • Identify recurring issues and share feedback with the team to improve processes. • Contribute to maintaining and updating internal knowledge base articles.

🎯 Requirements

• 1+ years of technical support experience. • Prior experience and understanding of Android, Apple, Mac, PC technology and operating systems. • An outside-the-box thinker and problem solver, able to diagnose problems even when there isn’t a manual. • Ability to work 40 hour work-week. • Excellent oral and written communication skills. • Understanding of Payment Processing and Payment devices. • Flexibility to work weekends/evenings.

🏖️ Benefits

• Base Salary ($52,000) • New hire stock grant • 100% employer paid medical, dental, and vision insurance for you and your dependents • 401K plan with company contribution • Generous PTO and Parental Leave policies