Lead Contract Performance Manager

September 28

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GE Vernova

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Energy • Aerospace • Artificial Intelligence

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

10,000+ employees

⚡ Energy

🚀 Aerospace

🤖 Artificial Intelligence

📋 Description

• Plan & coordinate activities on site of a larger project to fulfill a customer order according to financial & commercial parameters and ensure customer satisfaction. • Own P&L responsibilities (i.e. orders, sales, margin, cash). • Oversee opportunities for Extra Work. • Own contract leadership and fulfillment, including all project deliverables and understanding the T&Cs and contract requirements such as, Payment terms and obligations, division of responsibilities, LD & Bonus structure. • Provide contract administration for assigned proposals and contracts including customer interface, negotiations, preparation, and contract interpretation. • Maintain all CSA related documentation (e.g. Insurance certificates). • Function as a liaison between internal and external organizations for assigned customers and/or contracts, own the customer relationship, be the single point of contact (SPOC) managing customer communications, and contribute to the overall business strategy. • Be responsible for customer portfolio P&L, growth, KPI metrics, customer strategy and technical support. • Be responsible for developing outage scope and communicating scope to FieldCore, obtain schedule and JCE, policy 6 target settings, drive productivity in overall cost, parts planning including requests for quotes and addressing order issues as they arise, as well as planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network. • Organize pre-outage, post-outage and outage milestone meetings and lead “lean outage workouts” for major projects. • Lead direction for all emergent / forced outage resolution, place Service Now (SN) cases and communicate all applicable technical documents to customer (TIL, SB, etc.), oversee and manage warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits and satisfaction for the customer and GE. • Update and maintain input in EventVision and Field Service Portal (FSP), including the Oracle Field Services (OFS) system and manage the various Power Services’ tools, and all customer invoicing, credit notes processing. • Respond to the customer’s technical inquiries. • Provide information and support for implementing CM&U’s. • Work with the owners Operation and Maintenance (O&M) to optimize reliability and availability in order to increase the facility’s efficiency and profitability. • Be responsible for Quality and EHS oversight on work performed at assigned customer sites.

🎯 Requirements

• Bachelor's degree in engineering from an accredited university. • Minimum 3 years of experience and knowledge within power plant field services, customer facing, customer contract management, or complex matrixed leadership. • Operations and Maintenance contract management experience. • Mastery in both oral and written communication skills with the ability to communicate effectively at all levels of the customer’s and GE’s organization (in both Arabic and English languages). • Willing to travel to customer sites. • Engineering (in Mechanical or Electrical Power) preferred. • Power Services Experience (GE Employees ONLY). • Knowledge and experience within the power industry. • Experience planning and executing various outages. • Mastered knowledge of Contractual Service Agreements and processes. • Strong leadership, financial and commercial skills. • Experience working with customer leadership teams. • Strong interpersonal skills.

🏖️ Benefits

• Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. • We offer a robust benefits package depending on your employment status and your national requirements. • Programs that support the way you live and work today. • Opportunities to grow your career by providing a path for continued on-the-job learning and development.