Delivery Manager II – EMS

🕒 October 12

🇺🇸 United States – Remote

💵 $32 - $43 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GHX

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

GHX is a leading provider of data management solutions, supply chain consulting, and vendor credentialing services primarily for the healthcare industry. They offer innovative products such as order automation, inventory management, and e-payment solutions that enhance financial agility, compliance, and operational efficiency. GHX serves a diverse clientele including healthcare providers, suppliers, and government agencies, emphasizing evidence-based insights and cloud ERP transformation to optimize resource allocation, reduce costs, and improve patient care. They are deeply integrated into the healthcare supply chain, collaborating with partners to create secure, informed, and cost-effective environments in healthcare facilities.

📋 Description

• Cultivate and maintain customer relationships to increase understanding and utilization of Provider Managed Services products • Provide customer and coworker support by phone, email, and onsite for escalations and product issues • Monitor customer quality metrics and implement resolutions when metrics are below acceptable levels • Develop campaigns to re-engage customers and increase customer KPIs • Lead implementation of managed services solutions for new customers and coordinate successful project kickoffs • Manage projects and meetings while adhering to deadlines • Create and deliver presentation materials for onsite or WebEx customer meetings • Mentor team members and refine processes and resource materials • Work with CSM and ESE teams to ensure customer satisfaction and identify potential sales opportunities • Coordinate with Solutions Delivery, Sales, and Customer Success Managers throughout implementation • Resolve technical problems, identify incident causes, gather data, and coordinate cross-functional resolution • Coordinate launch schedules and ensure staffing needs are met • Identify development opportunities for system enhancements

🎯 Requirements

• Bachelor’s Degree or 2 years of relatable healthcare experience • Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint • Strong organizational and project management skills • Experience with project management, customer success, training and/or customer service • Experience working in a team-oriented environment as a lead resource • Internet savvy and computer literacy • Ability to act independently to determine new methods and procedures • Analytical and detail-oriented skills • Ability to manage multiple priorities and deadlines • Strong accountability and integrity • Proven ability to identify and solve customer problems, overcome obstacles, improve customer performance, and meet deadlines • Excellent verbal and written communication skills, including exceptional phone presence • Ability to work effectively with cross-functional teams and personnel at varying levels • Ability to recognize and document product enhancements • Account Management or related experience • Ability to identify cost-saving enhancements or product improvements • Approximately 20% travel may be required

🏖️ Benefits

• Health insurance • Vision insurance • Dental insurance • Accident insurance • Life insurance • 401(k) matching • Paid time off • Education reimbursement

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