Inside Account Manager – Technology Sales, Western U.S. Clients

🕒 March 1

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 85%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GIGAKOM

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2003

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

GIGAKOM is an Information Technology solutions provider that specializes in delivering tailored technology services to schools and businesses. They offer a range of services including network engineering, cybersecurity solutions, cloud integration, and comprehensive IT support. With a focus on optimizing technology investments and ensuring robust network security, GIGAKOM aims to empower educational and governmental institutions as well as various businesses by providing customized solutions that cater to their specific needs.

📋 Description

• Serve as an inside sales contact for assigned Western U.S. clients • Maintain communication with IT leaders, procurement teams, business contacts, and customer stakeholders • Support customer relationships through timely follow-up and professional communication • Identify cross-sell and upsell opportunities • Partner with Account Executives on account strategy, territory planning, and customer engagement • Prepare quotes, proposals, and customer correspondence • Follow up on opportunities, pending quotes, and customer requests • Support pipeline development and opportunity progression • Maintain sales activity, pipeline tracking, forecasting information, and accurate CRM records • Contribute to revenue, gross profit, and margin objectives • Assist with renewals, add-on sales, and customer expansion • Coordinate pricing, product information, availability, lead times, special pricing, discounts, and vendor programs • Support RFP responses, bids, and compliance documentation • Coordinate with Purchasing and Operations on order status and customer updates • Support order handoff among Sales, Purchasing, Engineering, and Project Management • Track customer requests, open items, and next steps • Respond to questions regarding quotes, products, renewals, and order status • Coordinate internal resources and escalate issues or opportunities when needed • Develop knowledge of enterprise IT products, public sector purchasing, vendor programs, and technology trends • Participate in sales and vendor training and internal enablement activities

🎯 Requirements

• 3–5+ years of sales, inside sales, customer service, or account management experience • Experience in technology sales, IT products, infrastructure, networking, cloud, security, or related fields preferred • Strong written and verbal communication skills in English • Strong organizational skills and attention to detail • Ability to manage multiple accounts, opportunities, and follow-up activities • Comfortable working independently in a remote environment • Proficiency with Microsoft Office, Excel, CRM tools, and business communication platforms • Ability to maintain regular overlap with U.S. Pacific Time • Experience supporting SLED, K–12, higher education, government, or public sector accounts preferred • Familiarity with Cisco, Cisco Meraki, HPE Aruba, Extreme Networks, Palo Alto Networks, Fortinet, and Microsoft preferred • Knowledge of public sector procurement processes, RFPs, RFQs, bids, and cooperative purchasing preferred • Experience working with distributors, vendor pricing programs, and deal registration preferred • Experience with Autotask, NetSuite, Salesforce, HubSpot, or similar CRM/PSA platforms preferred

🏖️ Benefits

• Commission and/or performance-based incentives • Fully remote work structure • Long-term growth opportunities • Sales training, vendor training, and internal enablement activities • Exposure to enterprise networking, wireless, security, cloud, and infrastructure solutions • Collaborative environment with Sales, Engineering, Purchasing, Project Management, and Operations teams