Dutch-Speaking Process & Operational Excellence Consultant

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Gigged.AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Gigged.AI exists to eradicate tech skill shortages for enterprises using the power of internal mobility and our contingent talent network. Our products employ AI and skills-based matching to put the right people into the right roles with rapid speed and efficiency.

📋 Description

• Leading and facilitating E2E process mapping workshops with stakeholders and agents • Producing BPMN process maps covering swim lanes, hand-offs, rework loops, VA vs. NVA activity, and processing times • Interrogating operational data in Excel and turning it into clear findings and recommendations • Building and presenting polished PowerPoint decks to senior client stakeholders • Conducting interviews with frontline agents to surface root causes and improvement opportunities • Reviewing SOPs and assessing agent adherence to procedure

🎯 Requirements

• Strong command of process mapping methodology (BPMN, swim lanes, hand-offs, rework, VA/NVA, processing times) • Advanced Excel-based data analysis skills • Confident, senior-stakeholder-ready presentation skills • Excellent interviewing and communication skills • Working knowledge of core OpEx tools: process mapping, quality management, capacity planning, skills matrix, TBPS, KPIs • Fluent Dutch (spoken and written) • Immediate availability is a strong plus