Ecosystem Operations Specialist

🕒 October 23

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $86.4k - $146.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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📋 Description

• Execute partner-sourced and partner-influenced workflows, including intake, account and opportunity setup or linking, deal registrations, cloud co-sell referrals, validation, routing, approval follow-up, and standard issue resolution • Process partner quote requests against documented pricing and program requirements, receive purchase orders, and prepare opportunities for closure with Sales, Deal Desk, Billing, and Finance • Support marketplace and two-tier transactions involving distributors, resellers, and cloud providers • Guide partners, distributors, sellers, and Ecosystem Sales Managers through operational questions involving attribution, program compliance, and post-sales support • Route commercial, policy, contractual, pricing, payment, or systems exceptions to appropriate owners • Execute and improve partner program workflows, including onboarding, not-for-resale licensing, certifications, rebates, Professional Services Partner eligibility, Letters of Authorization, and channel price files • Monitor Salesforce and partner-management data for missing links, incorrect ownership, incomplete attribution, failed synchronization, and recurring defects • Support month-end close, recurring data controls, and ad hoc reporting • Build and present dashboards and business updates on backlog, aging, turnaround time, approvals, pipeline, attribution, data quality, compliance, and process health • Investigate recurring friction and manual work, document root causes and operational requirements, test process or system changes, and support automation and self-service improvements • Maintain process documentation and how-to guides, and deliver office hours, operational training, and communications when processes or systems change

🎯 Requirements

• Relevant experience in partner operations, sales operations, deal desk, order management, finance operations, or a similar revenue operations environment • Direct support for sales or partner sales teams, distributors, and partners • Interest in GitLab and open source software • Experience with enterprise quote-to-cash processes and configure, price, quote tools or other commercial systems in a channel or partner context • Experience with Salesforce and partner-management systems or portals • Strong analytical skills, including advanced spreadsheets and dashboard building in Salesforce or business intelligence tools such as Tableau • Hands-on experience using generative artificial intelligence tools, including writing effective prompts and judging when outputs need human review • Strong problem-solving skills, attention to detail, prioritization, issue investigation, exception identification, escalation, process improvement, and automation experience • Clear written and verbal communication and ability to explain operational requirements to technical and non-technical audiences • Preferred experience includes Impartner or similar tools, SQL, or Snowflake

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave

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