Manager, Renewals

Job not on LinkedIn

October 31

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GitLab

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Artificial Intelligence • Enterprise • SaaS

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Secondary Market on 2020-11

📋 Description

• Lead and develop a team of five Renewal Managers focused on AMER (Americas region) accounts, providing coaching and accountability to elevate team performance and drive continuous improvement. • Establish and maintain a strong team culture by fostering collaboration, setting a high bar for excellence, and creating an environment where team members feel supported and empowered to grow. • Drive forecasting accuracy and business visibility by ensuring your team understands renewal methodologies and delivers predictable month-over-month and quarter-over-quarter forecasts within a 5% accuracy range. • Partner closely with cross-functional leaders including Sales AVPs, Regional Directors, Customer Success Managers, and Renewals Operations to align on strategy, identify renewal risks, and execute mitigation plans for at-risk accounts. • Guide your team in leveraging data and tools such as Salesforce and Gainsight to monitor customer health, adoption trends, and revenue impact, enabling data-driven decision-making and strategic account interventions. • Lead your team's engagement in forecasting calls, account reviews, and best practice sessions to share learnings, celebrate wins, and collectively drive renewal KPIs including 70%+ retention rates and strong on-time renewal performance. • Develop product knowledge and business acumen within your team, ensuring they understand GitLab's value proposition, competitive positioning, and how to navigate customer escalations and complex negotiations with confidence. • Model a customer-centric mindset and empathetic approach, demonstrating how to balance business metrics with genuine concern for customer success and long-term relationship building. • Leverage tools daily (such as Gainsight, Gong, and Claude) to generate insights and create compelling reports and presentations that tell the story of your team's performance and inform strategic decisions.

🎯 Requirements

• Proven leadership experience managing and developing high-performing teams with strong coaching and mentoring abilities. • Deep understanding of renewal forecasting methodologies and ability to translate customer health metrics into accurate business forecasting. • Experience partnering strategically with sales leadership on renewal strategy, forecast planning, and customer retention initiatives. • Proficiency with Salesforce, including ability to build reports and create analytics-driven presentations. • Familiarity with customer success platforms (e.g., Gainsight) and call intelligence tools (e.g., Gong). • Strong business acumen and ability to navigate complex customer conversations, escalations, and negotiations while maintaining relationships. • Foundational knowledge of GitLab's product, value proposition, and DevSecOps approach. • Exceptional communication and presentation skills to articulate strategy and insights to cross-functional partners. • Customer-centric mindset with empathy and commitment to delivering excellent experiences while achieving business metrics. • Background in renewals, customer success, or sales operations preferred; candidates with transferable leadership experience in revenue operations are welcome.

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support